Description

Make a real impact on how brokers use their systems and run their businesses

We're looking for a confident, knowledgeable and people‑focused Systems Support Consultant to join our team and help Bravo Network Members get the very best from their broking systems. If you enjoy solving problems, improving processes and empowering others through training and consultancy, this role offers the perfect blend of technical challenge and relationship‑building. This is a fantastic opportunity for an insurance professional to take your system knowledge to the next level.

You'll work closely with brokers across the UK to help them maximise the value of their Acturis or Open GI systems-supporting efficiency, compliance and commercial performance. From delivering bespoke training to conducting system efficiency reviews, you'll play a key role in helping businesses operate smarter and more effectively.

This is a field based role and you will need to be willing and able to travel to offices of Bravo Network members as per business needs.

What you'll do

• Provide expert guidance on Acturis and/or Open GI to help brokers optimise system use and drive productivity.
• Contribute to the development and ongoing improvement of Bravo Networks' best‑practice system blueprints.
• Conduct on‑site System Efficiency Reviews to identify opportunities for growth and operational improvement.
• Support members through system changes and migrations, working closely with software houses to ensure smooth transitions.
• Design and deliver tailored training programmes-on‑site, remotely or via webinars.
• Offer responsive helpdesk support on system queries, report issues, account queries, month‑end processes and more.
• Ensure the BN letter suite is compliant, up to date and accessible and supporting members in adopting and maintaining it.
• Organise and participate in Member User Groups to share updates and best practice.
• Build strong, trusted relationships with member businesses and software providers.

What you'll bring

• Strong communication and stakeholder management skills, with the confidence to engage senior leaders.
• Hands‑on experience with Acturis (essential) and/or Open GI.
• Experience delivering training, coaching or consultancy.
• Solid understanding of the insurance broking environment and workflows.
• Strong problem‑solving ability and technical curiosity.
• A proactive, organised and detail‑focused approach, with the ability to work at pace.
• Enthusiasm, adaptability and a willingness to continuously learn.
• Good working knowledge of Microsoft Excel, PowerPoint and Word.

Why this role matters

You'll be the person who helps brokers unlock the full potential of their systems-improving efficiency, reducing risk, and enabling better customer outcomes. Your expertise will directly influence how member businesses operate day‑to‑day, making this a highly impactful and rewarding role.

In return you will be welcomed and supported by our Ardonagh family joining an organisation that cares about you as a person and your wellbeing. Some of the other benefits are:

• Holiday entitlement of 26 days plus bank holidays, increasing with length of service

• Opportunity to progress your career across the entire Ardonagh family

• Award-winning learning & development offering and support to obtain professional qualifications to enhance your knowledge and career prospects

• Pension scheme for when you feel it's time to retire

• 24-hour Employee Assistance support for you and your family's physical and mental wellbeing

• Corporate perks such as discounted gym memberships, cinema tickets, shopping, Eyecare vouchers, cycle to work and much more

• One day paid volunteering to give back to our communities

• Ardonagh Community Trust (ACT) - raising funds for charity with donation matching in your local community

• The Spotlight Awards, where we celebrate the best of the Ardonagh Group and all the bright talent across our business.

We offer genuine potential for both personal and professional development, come and be part of our story and help us shape our future. So, what are you waiting for? Apply today and one of our team will be in touch.

#LI-Remote

#LI-NT1

#AIB #BN

Everywhen is an equal opportunities employer, with a growing and thriving diversity, equity and inclusion strategy; we are committed to a working environment that is free from discrimination, is inclusive, and empowers our people to bring their whole self to work and reach their full potential.

If your application is successful, we will conduct relevant employment checks prior to you commencing employment with us. These will include verifying your recent employment, address, credit history and a standard criminal record check.

Please note: We may close a vacancy prior to the publish end date if the required quality or number of applications has been received.

Note to recruiters and employment agencies: We will not pay for unsolicited CVs from recruiters and employment agencies unless we have a signed agreement and have requested assistance, in writing, for a specific opening.

Click here here to see our standard benefits page