Description

Shape a program that expands access to meaningful careers. In this role, you'll build the operating rhythms, governance, and reporting that help an inclusion-focused program scale with consistency and strong controls. Your work will help teams across multiple locations launch, sustain, and continuously improve the way they onboard and support talent.

As a/an Senior Program/Project Manager, on the Business Solutions Team (BeST), you will lead the operating model, governance, and expansion execution for a multi-location program that supports inclusive hiring and onboarding. You'll partner with leaders across the firm to translate strategy into scalable routines, clear decision-making, and measurable outcomes. You'll join a collaborative team that values thoughtful planning, disciplined delivery, and continuous improvement.

Job responsibilities

• Own the program operating model by defining decision forums, decision rights, escalation paths, standard artifacts, and performance routines
• Lead program execution for expansion and new role launches by managing scope, integrated plans, milestones, dependencies, risks, issues, and delivery cadence
• Build and maintain repeatable launch and sustainment playbooks covering readiness, onboarding, enablement, controls, and continuous improvement
• Partner with business leaders to identify suitable work, shape role design, and support sustained adoption and value delivery
• Define program key performance indicators and measurement approaches to ensure metrics are actionable and applied consistently across locations
• Create executive-ready reporting materials and narratives, and facilitate senior forums to document decisions and drive action closure
• Strengthen program controls by partnering with Legal, Compliance, Risk & Controls, and Audit to document and align processes with internal policies and applicable requirements
• Oversee community partners and vendors by setting governance, monitoring performance, resolving issues, and coordinating contract-related needs with internal partners
• Coordinate sponsorships and third-party event participation end-to-end, including approvals, documentation, execution, and closeout in accordance with firm processes
• Facilitate delivery across stakeholders by resolving conflicts through structured problem-solving and timely decision-making in an inclusive way

Required qualifications, capabilities, and skills

• Bachelor's degree or equivalent practical experience
• 5 years of relevant experience in program or project management, operations, controls, or a related role within a large, regulated, matrixed organization
• Demonstrated experience owning governance routines, including facilitating decision forums and managing escalation paths
• Demonstrated experience creating executive-ready reporting materials using PowerPoint and Excel
• Demonstrated experience managing integrated plans, milestones, dependencies, and delivery cadence across multiple stakeholders
• Demonstrated experience identifying and managing program risks and issues, including escalation and action tracking
• Demonstrated experience partnering across multiple business groups and/or multiple locations
• Strong written and verbal communication skills, including leading senior-level discussions and documenting decisions and outcomes

Preferred qualifications, capabilities, and skills

• Experience establishing repeatable playbooks for program launches and sustainment
• Experience building measurable performance routines, including defining metrics and continuous improvement mechanisms
• Experience partnering with Legal, Compliance, Risk & Controls, and Audit to strengthen program controls and documentation
• Experience overseeing external partners or vendors, including performance management and issue resolution
• Experience coordinating sponsorships or third-party event participation with structured approvals and closeout
• Experience supporting disability inclusion efforts, supported employment approaches, or related workforce programs

About Us

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans

About the Team

\n J.P. Morgan's Global Banking business is one of the largest wholesale banking client franchises in the world. We serve clients, including corporations, governments, states, municipalities, healthcare organizations, education institutions, banks and investors.

Global Investment Banking supports a broad range of corporations, institutions and governments by providing strategic advice, capital raising and risk management expertise.\n