Description

Department

Product & Customer Success

Reports To

Chief Product Officer

Job Purpose

The Business Analyst / Technical Writer supports the successful delivery and adoption of our software solutions by combining business analysis, structured documentation, and customer-facing activities. The role acts as a key interface between customers, product, sales and engineering, ensuring high-quality documentation, and effective customer enablement.

Your Key Responsiblities Will Be

• Create, maintain, and update software documentation (user guides, functional documentation, release notes)
• Prepare and deliver customer demos and support onboarding activities
• Handle and analyze customer requests and feedback, coordinating with internal teams where required
• Act as a liaison between Product, Engineering, Customer Success, and Sales

Requirements

Education & Experience

• Bachelor's degree or more in Business, Information Systems, Computer Science, or a comparable field
• Working experience in financial institutions or working with financial institutions
• Experience as a Business Analyst, Product Analyst, Technical Writer, or in a similar role
• Proven experience in software documentation
• Language: English - C2 or Native

Skills & Competencies

• Strong analytical and structured working style
• Excellent written and verbal communication skills
• Ability to translate complex topics into clear, understandable documentation
• Confidence in presenting software solutions to customers
• Ability to work cross-functionally in a product-driven environment
• Experience in Product based companies

Nice to Have

• Familiarity with Jira, Confluence, or similar tools
• German Language fluency
• Experience in customer-facing roles or customer interaction

Please note that for this position a valid work permit for Germany is required for non-EU citizens. Unfortunately, applications without a valid working permit and sufficient language skills will not be considered.

About SWIAT

SWIAT GmbH is a Frankfurt-based FinTech on a mission to create a financial infrastructure of the future that enables secure and frictionless real-time trading and settlement for all types of regulated assets on a global scale.

What do we do?

• develop and maintain the SWIAT Network, a blockchain-based platform that is neutral and trustworthy
• serve the financial sector - tailored for banks and financial institutions
• empower digital transactions
• enable the issuance of regulated digital assets
• onramp traditional assets using our advanced tokenization engine

What do we offer?

• The chance to participate in and shape a young, fast-growing company from the beginning with the mission to bring DLT and crypto technology to the mainstream of the financial industry.
• High degree of autonomy and ownership
• Modern, DLT-based infrastructure environment
• Hybrid working model
• Professional certifications (CISM, ISO 27001, etc.)
• Collaborative FinTech culture with short decision paths
• Competitive compensation package and benefits

Did we catch your interest? Apply now and join our mission!