Sev1tech, Inc.
Woodbridge, Virginia, United States
(on-site)
Posted
2 days ago
Job Function
Other
Description
Sev1tech, Inc.Change Management Lead
US--DC Metro Area
Job ID: 2025-9317
Type: Full Time W/Benefits Ret Match
# of Openings: 1
DC Metro Area
Overview
Sev1Tech is looking for a Change Management Lead to support a team providing enterprise IT operations support for a DHS customer.
The project is focused on infrastructure management and operations - e.g., monitoring, incident response, cybersecurity, system administration, patching, unified communications, hosting - with an emphasis on automation to:
- Minimize manual intervention, improve efficiency, and reduce human errors
- Implement platforms that orchestrate work-flows for end-to-end task execution
- Utilize AI as well as predictive analytics to detect anomalies, predict failures, and initiate self-healing processes to reduce downtime and improve system resilience
Responsibilities
- Bachelor's Degree
- Strong skills in the use of Service Management tools, such as ServiceNow or Remedy
- Knowledge of ITIL framework
- Expertise in integrating technical process work-flows within current and future Change Management (CM) automation
- Minimum 4 years' team lead or equivalent experience in enterprise Information Technology (IT) Change Management, metrics and reporting, IT Service Management (ITSM) process management, or other relevant experience
- Experience developing written functional documentation and training materials
- Thorough knowledge of the relationships between Change Management, Configuration Management and Release Management, and a desire to improve that understanding in others
- Demonstrated leadership experience implementing and improving IT processes
- Experience providing direction on implementing and maintaining internal change management policies, procedures and associated training plans
- Overall responsibility for managing the CM team, priority, status, and deliverables
- Proven ability to work closely with the business community as well as technical resources in a tactful manner
Eligibility/Clearance Requirements: Eligibility for Entry on Duty clearance
Certification Requirements: ITIL certification or the ability to obtain within 12 months
Qualifications
- Agile professional certification
PI279245377
Job ID: 80934202