Description
DSS, Inc.DSS, Inc. is a drug and alcohol free workplace (DFWP).
DSS, Inc. is an Equal Opportunity (EOE), Affirmative Action (AA) employer that invites and encourages minorities (M), women (F), veterans (V), veterans preferred (V Preferred), LGBT (Lesbian, Gay, Bisexual, Transsexual) and individuals with disabilities (H) to apply.
We are ADEA and ADA compliant.
Clinical Analyst I - JH
Why Join Us
At DSS, Inc., we're transforming healthcare through technology. Our innovative EHR and clinical solutions empower providers to deliver better care, streamline operations, and improve patient outcomes. As part of our Juno Health Technical Services team, you'll work with cutting-edge software, collaborate with industry experts, and make a meaningful impact in clinical informatics.
At Juno Health, we're not just building software—we're transforming healthcare. As a division of DSS, Inc., Juno Health has specialized in developing forward-thinking health information solutions for more than 30 years.
What You'll Do
As a Clinical Analyst I, you will support our clients by providing expert assistance with DSS and partner software applications. You'll triage technical issues, guide users through system functionality, and ensure seamless clinical workflows.
Respond to multi-channel client requests (phone, email, chat, ticketing system) for EHR/EMR application support.
Diagnose and resolve complex issues related to clinical applications, configuration, and data.
Document and maintain training materials, support guides, and knowledge base articles.
Troubleshoot and resolve system interface issues (labs, diagnostics, practice management).
Collaborate cross-functionally to reproduce, escalate, and resolve issues efficiently.
Provide timely updates and communicate resolutions to clients and stakeholders.
Adhere to Standard Operating Procedures and Service Level Agreements.
Contribute to process improvements and feedback loops for enhanced service delivery.
Security and Privacy Responsibilities:
Individuals working for DSS or any Subsidiary will be subject to security and privacy requirements as explained in HIPAA, FedRAMP, and NIST 800-53. Additionally, they are required to undergo specific FedRAMP training to ensure compliance with all associated controls and responsibilities in the day-to-day performance of their duties. Individuals working in departments that are considered to be in the high-risk category will be required to undergo advanced training based on their role and level of access. Individuals with access to modify data and the configuration baseline will require further training.
The preceding functions are examples of the work performed by employees assigned to this job classification. Management reserves the right to add, modify, change or rescind work assignments and make a reasonable accommodation as needed.
Conditions of Employment:
Must be a US Citizen or Permanent Resident.
Must be able to pass a Federal background check
Must be determined suitable for federal employment.
PI280935174