Description

About Us Here at Baylor Scott & White Health we promote the well-being of all individuals, families, and communities. Baylor Scott and White is the largest not-for-profit healthcare system in Texas that empowers you to live well. Our Core Values are: * We serve faithfully by doing what's right with a joyful heart. * We never settle by constantly striving for better. * We are in it together by supporting one another and those we serve. * We make an impact by taking initiative and delivering exceptional experience. Benefits Our benefits are designed to help you live well no matter where you are on your journey. For full details on coverage and eligibility, visit the Baylor Scott & White Benefits Hub to explore our offerings, which may include: * Immediate eligibility for health and welfare benefits * 401(k) savings plan with dollar-for-dollar match up to 5% * Tuition Reimbursement * PTO accrual beginning Day 1 Note: Benefits may vary based upon position type and/or level. Job Summary The Supervisor of Clinical Services coordinates activities of assigned clinical employees. Works with the manager to ensure the practice meets standards. Provides daily leadership and supervision of clinical employees and programs. Responsibilities include various supervisory and coordination tasks in site clinical services. Essential Functions of the Role * Supervises daily activities of clinical staff to ensure efficient operations. This includes ordering supplies for the clinical area and handling duties of Medical Staff as needed. * Organizes work in an efficient and cost-effective manner, ensuring continuity of service. * Work includes preparing and helping with patient exams, preparing treatment rooms, collecting medical data, and inputting information for medical records. It also involves routine patient testing and administering routine medications, injections, and vaccinations. * Ensures employees follow behavior standards, corporate policies, and patient satisfaction standards for internal and external customers. * Oversees compliance, training and maintaining applicable license and certifications. * Serves as clinical onsite contact for Physicians, Administration and Staff. * Builds teamwork and maintains effective communication with direct reports, peers, other various departments and administration. * Partners with leadership and necessary departments to investigate, resolve, and document resolution of patient complaints concerning services provided by practice. * Implements plans with clinic leadership as they apply to the clinic staff supervised. * Works with next level leadership to implement changes consistent with clinic operational plans. * Routinely provides reports on operational metrics and explains variances against plan. * Oversees activities including interviewing, making hiring recommendations, orienting, evaluating, coaching, team building activities, and if necessary, assisting with disciplinary actions. * Maintains safety of patients, family members, staff and self during all activities. Key Success Factors * General knowledge of health care modalities, therapies, terminology and equipment. * Basic knowledge of the revenue cycle and how the work unit fits into the overall scheme. * Professional demeanor and appearance. * Good problem solving skills. * Able to relate to others including patients, employees, coworkers, senior management, vendors and general public. * Demonstrated teaching and mentoring skills preferred. * Able to make tactical choices about allocating and directing supervised employees' work using established guidelines, policies, and procedures. * Able to make effective hiring and termination recommendations. * Able to train, and evaluate performance of supervised staff. * General computer skills include Microsoft Office, information security, scheduling and payroll systems, electronic medical documentation, and email. * Must have healthcare experience * Must be able to draw blood * Experience with system workflow training * Prior Supervisor experience preferred * Strong Interpersonal and people skills * Management experience required * Experience with EPIC required Belonging Statement We believe that all people should feel welcomed, valued and supported. *QUALIFICATIONS* * EDUCATION - Associate's or 2 years of work experience above the minimum qualification * EXPERIENCE - 2 Years of Experience