Description

Customer Experience Manager
Job Category: Marketing Communications
Requisition Number: CUSTO001091
December 10, 2025
Full Time
~' '~to~' '~Ardmore, OK 73401, USA

SALARY RANGE: $80,192-$100,240.50

At Noble, we believe the health of soil, plants, animals, and humans is one and indivisible. We believe in rebuilding healthy soils and helping producers maintain a strong bottom line. Through these two actions, we can transform degraded grazing lands across the United States, benefiting the environment and society as a whole.

Our focus is to help farmers and ranchers apply regenerative ranching principles to the nation's 654 million acres of grazing lands. This monumental undertaking requires thousands of producers across the U.S. to overcome significant barriers and change their current practices to work with nature, not against it.

Our Customer Experience team are the champions of customer centricity, bridging the organization's brand, products and services and its customers' needs, aspirations, and concerns. By tailoring customer interactions to meet each individual where they are on their journey, necessary information can be shared more effectively, in turn helping farmers and ranchers to triumph over the barriers and ultimately benefit all of society through their efforts.

So, do you want to join us? We are looking for a Customer Experience Manager

As customer experience manager, you will be responsible for designing and implementing strategies that enhance the overall customer journey ensuring every interaction delivers exceptional services, driving customer satisfaction, loyalty and retention. The customers' experience is an integral part of helping the organization share the story of regenerative land stewardship. The work you do can play a part in making a difference in a producer's operation, their life and the society that depends on them.

The ideal candidate will have:

• A strong customer-centric mindset, with a demonstrated ability to understand, empathize with, and anticipate customer needs across diverse backgrounds and experience levels.
• Experience managing customer interactions, including resolving escalated issues, analyzing feedback, and translating insights into actionable improvements that enhance satisfaction and loyalty.
• Proven skills in mapping and optimizing customer journeys, identifying friction points, and designing effective strategies to improve multi-channel experiences (in-person, digital, phone).
• Leadership experience, including mentoring and developing team members, setting clear expectations, fostering accountability, and cultivating a collaborative, trust-based work environment.
• Strong analytical abilities, with experience using customer-experience metrics and retention rates to evaluate performance and guide decision-making.
• Excellent communication and relationship-building skills, with the ability to collaborate effectively across departments and advocate for customer needs in product and service development.
• Knowledge of CRM systems, customer feedback tools, and ticketing platforms, with the ability to leverage technology to streamline processes and improve engagement.
• Strategic planning and organizational skills, including budgeting, staffing, and prioritizing resources to meet organizational goals efficiently.
• Problem-solving and root-cause analysis skills to identify underlying issues, prevent recurrence, and support continuous improvement.
• Adaptability and willingness to learn, staying informed about industry trends and best practices while pursuing ongoing professional growth.
• A passion for Noble's mission, recognizing the role of customer experience in advancing regenerative ranching and supporting the success of farmers and ranchers.

You will be responsible for:

• Leading others
  • Planning strategically for budgeting and staffing to ensure effective resource management. Modeling and ensuring compliance with organizational policies, procedures and workplace safety.
  • Guiding and supporting individual and team performance and development. Defining clear expectations to support and align individual, team and organizational goals.
  • Building trust among team members through effective communication and relationships. Cultivating a culture of productivity and efficiency through intentional practices that foster growth, accountability and execution.
• Driving customer experience initiatives
  • Mapping and analyzing the end-to-end customer journey to identify friction points and opportunities for improvement.
  • Developing and implementing strategies to enhance customer touchpoints across all channels (in-person, digital, phone).
  • Establishing and maintaining customer service standards and protocols. Training and mentoring customer facing teams on best practices, communication skills, and empathy-driven support.
• Managing customer feedback
  • Overseeing resolution of escalated customer issues, ensuring timely and satisfactory outcomes. Implementing root cause analysis to prevent recurring problems.
  • Developing and distributing feedback surveys designed to capture customer experience and satisfaction ratings. Preparing actionable insights and recommendations based on data trends to improve satisfaction and loyalty.
  • Sharing customer feedback with appropriate teams and providing support to improve the customer experience.
• Measuring performance
  • Defining and monitoring metrics such as NPS (Net Promoter Score), CSAT (Customer Satisfaction), CES (Customer Effort Score), and retention rates.
  • Preparing and presenting regular reports on trends, progress, and opportunities for improvement.
  • Staying informed on industry trends and best practices to drive performance by enhancing engagement and experience.
• Collaborating cross-functionally
  • Partnering with teams across the organization to ensure a consistent and positive customer experience for all interactions (ranch tours, course deliveries, trade shows, outreach initiatives).
  • Advocating for customer needs during product development and service enhancements ensuring a customer-first approach.
  • Working with customer relations to manage and optimize CRM system(s), customer feedback platforms, and ticketing system. Identifying new technologies that improve customer engagement and experience.

We will:

• Teach you. We will support you with professional development opportunities that will hone your skills and grow you professionally.
• Support you. We're committed to building solutions for each other in addition to our stakeholders. Our team members make time to help, provide solutions, and remove roadblocks with regular collaboration across groups, regardless of where our office is. We are empowered and equipped with the tools that allow us to connect, to be intentional and to grow together.
• Include you. We come from different parts of the globe and from different walks of life, but we share the vision of our founder, Lloyd Noble, to improve the land for the benefit of all society. Our culture is inclusive, supportive, and diverse. We want to be a part of your story and you to help write part of ours. Your perspective and experiences are invaluable. Come grow with us!
• Provide you. We offer competitive salary and benefits, including multiple options for health and retirement plans, employee wellness program, employee recognition program, and onsite wellness center. In addition, we have a safe-to-learn work environment and organizational support for community involvement and volunteering.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

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