Description

Leidos was awarded the U.S. Air Force Cloud One Architecture and Common Shared Services contract, and currently has an opening for a Customer Experience Manager supporting AWS, Azure, Google, and Oracle clouds. This is an exciting opportunity to use your experience to modernize a leading, global-scale multi-cloud environment in support of a critical mission, supporting USAF system resiliency, security, and cost effectiveness.

Location:

This position will be hybrid remote. Candidates will be required to work onsite as needed. Preferred candidates will be located near Hanscom AFB (Boston, MA).

Primary Responsibilities Could Include:

As the Agile Manager, you will guide Agile teams through sprint planning, execution, and delivery, removing obstacles, fostering collaboration, and ensuring alignment with program goals. You’ll work closely with cloud engineers, cybersecurity analysts, and program leadership to drive continuous improvement and deliver value to the mission.

Key Responsibilities

• Oversee customer experience and training activities for the program, including running the scrum-of-scrums

• Lead a team of 5-10 personnel supporting customer experience / training

• Utilize Customer Journey maps and conduct customer interviews for qualitative data

• Conduct surveys and analyze data for quotative data

• Design training materials/courses and refine content of already-developed artifacts

• Coordinate and facilitate training sessions to customer representatives

• Develop knowledge base data for self-service use

• Suggest new chat operations or other services for implementation

• Remove impediments and coordinate with stakeholders to ensure smooth project execution

• Collaborate with technical leads to improve the customer experience through self-service and AI

• Support cross-functional coordination across engineering, cybersecurity, and program management teams

• Promote continuous improvement through feedback loops and process refinement

• Ensure alignment with mission priorities and Leidos delivery standards

Technical Leadership

• Partner with business stakeholders to implement and improve the customer experience

• Track and report team progress

• Present status and recommendations to executive leadership

• Mentor, guide and supervise teams for customer experience and training

• Act as the Customer Experience / Training Manager to assess employee performance, hire new employees, and ensure compliance with corporate training requirements

Minimum Qualifications

• Bachelors and five (5) years or more of experience; Masters and three (3) years or more of experience. Additional experience may be accepted in lieu of degree.

• 2+ years of prior experience managing/leading teams/projects

• Interim Secret clearance required to start; Ability to obtain Secret clearance required to maintain employment

• US citizenship required

• Excellent facilitation, communication, and stakeholder engagement skills

• Experience working with technical teams in cloud, cybersecurity, or enterprise IT environments

• Ability to work in a fast-paced, mission-driven environment

• Familiarity with ServiceNow

Preferred Qualifications

• Experience with USAF Cloud One or Platform 1

• Familiarity with SAFe or other scaled Agile frameworks

• Cloud certifications in AWS, Azure, Google, or Oracle clouds

• Example certifications include: Industry Professional certification Certified Kubernetes Application Developer (CKAD), Kubernetes and Cloud Native Associate (KCNA), AWS Certified DevOps Engineer, Certified AWS SysAdmin, AWS Certified Advanced Networking, AWS Certified Security, Azure Developer Associate, Azure Solutions Architect

C1NACSS

If you're looking for comfort, keep scrolling. At Leidos, we outthink, outbuild, and outpace the status quo - because the mission demands it. We're not hiring followers. We're recruiting the ones who disrupt, provoke, and refuse to fail. Step 10 is ancient history. We're already at step 30 - and moving faster than anyone else dares.

Original Posting:
March 12, 2026

For U.S. Positions: While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.

Pay Range:
Pay Range $107,900.00 - $195,050.00

The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.

About Leidos

Leidos is an industry and technology leader serving government and commercial customers with smarter, more efficient digital and mission innovations. Headquartered in Reston, Virginia, with 47,000 global employees, Leidos reported annual revenues of approximately $16.7 billion for the fiscal year ended January 3, 2025. For more information, visit www.Leidos.com.

Pay and Benefits

Pay and benefits are fundamental to any career decision. That's why we craft compensation packages that reflect the importance of the work we do for our customers. Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement. More details are available at www.leidos.com/careers/pay-benefits.

Securing Your Data

Beware of fake employment opportunities using Leidos’ name. Leidos will never ask you to provide payment-related information during any part of the employment application process (i.e., ask you for money), nor will Leidos ever advance money as part of the hiring process (i.e., send you a check or money order before doing any work). Further, Leidos will only communicate with you through emails that are generated by the Leidos.com automated system - never from free commercial services (e.g., Gmail, Yahoo, Hotmail) or via WhatsApp, Telegram, etc. If you received an email purporting to be from Leidos that asks for payment-related information or any other personal information (e.g., about you or your previous employer), and you are concerned about its legitimacy, please make us aware immediately by emailing us at LeidosCareersFraud@leidos.com.

If you believe you are the victim of a scam, contact your local law enforcement and report the incident to the U.S. Federal Trade Commission.

Commitment to Non-Discrimination

All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws.

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