Description

Role Overview:
In this customer-facing role, the Grade 8 Customer Project Manager manages smaller, less complex projects within an account or group of accounts. This role involves coordinating project schedules, managing resources, and leading project teams to deliver projects on time and within scope.

Key Responsibilities:

• Manage small to medium-sized customer projects, including scheduling and resource coordination.
• Lead project teams to deliver projects that may span multiple business or technology areas but with less complexity.
• Manage project scope, time, cost, quality, risk, and communications.
• Track and manage issues using JIRA or similar tools.
• Apply basic knowledge of routing, switching, internet, and network architecture to support project delivery.
• Take ownership of assigned projects and focus on critical success factors.
• Communicate effectively with customers and internal stakeholders to ensure alignment and successful project outcomes.
• Identify and escalate key issues and work with engineering and business units to resolve them.

Desired Qualifications:

• Bachelor's degree in business or related field preferred.
• Some project management experience, preferably in a technical or services environment.
• Familiarity with project management standards such as PMBOK.
• Basic understanding of Agile frameworks (Scrum, SAFe) is a plus.
• Experience with MS Office Suite and project management tools like JIRA, Smartsheet, or Rally.
• Strong verbal and written communication skills.
• Certifications such as PMP or Scrum/SAFe are advantageous but not mandatory.