Description

Job Description

As a Customer Project Manager at Nokia, you will be at the forefront of driving project success, ensuring the seamless delivery of our cutting-edge cloud-native software and services to communication service providers and enterprise customers. You will lead a dynamic, inclusive team dedicated to pushing boundaries and transforming challenges into opportunities. Collaborating closely with sales, delivery, and care teams, you'll play a pivotal role in managing customer relationships, aligning project objectives with contractual commitments, and driving continuous improvement and customer satisfaction. Our work environment fosters innovation, teamwork, and a commitment to excellence, where your skills in project management and communication will thrive. Join us in shaping the future of telecommunications in a fast-paced, supportive atmosphere that values every voice.

Responsibilities

• Lead and coordinate all aspects of customer projects, ensuring alignment with Nokia's operational standards and methodologies.
• Manage project delivery, maintaining oversight of cost, scope, schedule, and quality (CSSQ) to meet customer contract obligations.
• Act as the primary customer interface, addressing concerns, managing expectations, and fostering strong relationships throughout the project lifecycle.
• Plan and adapt project schedules, ensuring proactive change management and consistent communication with stakeholders.
• Monitor financial performance and profitability forecasts, identifying opportunities for project expansion and contract renewal.
• Facilitate successful handovers between project phases, ensuring smooth transitions from sales to execution and delivery to care.
• Implement risk management strategies, maintaining an up-to-date project status in all relevant tools and repositories.
• Lead the project team while occasionally taking on line management responsibilities, ensuring clear direction and fostering a collaborative environment.

Qualifications

You have:

• 10+ years of experience as a Project Manager in Telecom or IT, with a focus on external end-customer delivery in the Telco Operator domain
• Experience managing profit and loss for complex projects
• Delivered cloud projects with a solid understanding of waterfall and Agile methodologies, as well as DevOps solutions
• Native level in Japanese is mandatory and business level in English

It would be nice if you also had:

• Strong knowledge of 5G Core, IMS, Mobile Core
• Experience in customer requirements analysis, project planning, and solution design
• Experience with Japan telecom operators/carriers
• Formal project management certification (e.g., PMP, PgMP, Prince2)

About Us

About Nokia

Join us in creating the technology that helps the world act together.

We are a B2B technology innovation leader, pioneering networks that sense, think and act™, putting the world's people, machines and devices in sync to create a more sustainable, productive and accessible future.

Learn more about life at Nokia.

About the Business Group

In Cloud and Network Services, as Nokia's growth engine, we create value for communication service providers and enterprise customers by leading the transition to cloud-native software and as-a-service delivery models. Our inclusive team of dreamers, doers and disruptors push the limits from impossible to possible.

Our recruitment process

We act inclusively and respect the uniqueness of people. Our employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law. We are committed to a culture of inclusion built upon our core value of respect.

If you're interested in this role but don't meet every listed requirement, we still encourage you to apply. Unique backgrounds, perspectives, and experiences enrich our teams, and you may be just the right candidate for this or another opportunity.

The length of the recruitment process may vary depending on the specific role's requirements. We strive to ensure a smooth and inclusive experience for all candidates. Discover more about the recruitment process at Nokia.