Description

Job Description

End-to-End family (E2E) comprises the support of customers across different Business Units/Business Groups as needed, in line with contractual service agreements and internal Nokia stakeholders in pre- and post-sales activities with technical and non-technical topics. Ensures readiness of service delivery and covers the provision of recommendations to product houses on design for serviceability aspects. Contains escalation of key issues to appropriate functions.

Responsibilities

• End-to-End Technical Project Management: Manages all technical activities for small to medium EPC projects, from delivery preparation through deployment, customer acceptance, and care, ensuring quality, risk, and timeline adherence. This includes supporting project planning and handover to regular operations.
• Technical Leadership & Expertise: Serves as the primary technical interface and first escalation point, providing deep EPC knowledge. Leads critical technical activities such as network implementation, system acceptance, multi-vendor interface verification, fault management, preventive care, and HW/SW updates/upgrades.
• Risk & Resource Management: Conducts technical risk analysis, proposes and implements mitigation actions, validates technical workload, and manages resource allocation for technical tasks.
• Operational Continuity & Business Development: Ensures network availability and operational continuity, identifies opportunities for contract expansion, and supports Solution Managers in reviewing adopted solutions.

Qualifications

• Typically requires 6-8 years relevant project management technical experience for PaCo technologies.
• Graduate equivalent (or higher) degree in relevant areas.
• Fluent English and Spanish.
• Strong knowledge and experience in Technical Support Services and customer interface.
• Self motivated well-organized individual who can prioritize work and handle multiple tasks, and who can define technical processes and instructions.
• Excellent communication, management, and leadership skills, both internally and oriented to customers.
• Ability to work and learn independently, proactively and to work and make decisions under pressure.

About Us

Advancing connectivity to secure a brighter world.

Nokia is a global leader in connectivity for the AI era. With expertise across fixed, mobile and transport networks, powered by the innovation of Nokia Bell Labs, we're advancing connectivity to secure a brighter world.

Learn more about life at Nokia.

About the Business Group

In Cloud and Network Services, as Nokia's growth engine, we create value for communication service providers and enterprise customers by leading the transition to cloud-native software and as-a-service delivery models. Our inclusive team of dreamers, doers and disruptors push the limits from impossible to possible.

Our recruitment process

We act inclusively and respect the uniqueness of people. Our employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law. We are committed to a culture of inclusion built upon our core value of respect.

If you're interested in this role but don't meet every listed requirement, we still encourage you to apply. Unique backgrounds, perspectives, and experiences enrich our teams, and you may be just the right candidate for this or another opportunity.

The length of the recruitment process may vary depending on the specific role's requirements. We strive to ensure a smooth and inclusive experience for all candidates. Discover more about the recruitment process at Nokia.

About the Team

Some of our benefits:

• Flexible and hybrid working schemes
• A minimum of 90 days of Maternity and Paternity Leave, with the option to return to work within a year following the birth or adoption of a child (based on eligibility)
• Life insurance to all employees to provide peace of mind and financial security
• Well-being programs to support your mental and physical health
• Opportunities to join and receive support from Nokia Employee Resource Groups (NERGs)
• Employee Growth Solutions to support your personalized career & skills development
• Diverse pool of Coaches & Mentors to whom you have easy access
• A learning environment which promotes personal growth and professional development - for your role and beyond

Learn about additional benefits in specific countries.