Description

*Job Summary* This position supports end user devices and provides technical support. A strong background in technical support, customer service and understanding of client-server relationships, networking, and diverse hardware devices is required for satisfactory results in this position. *Essential Functions of the Role* * Familiarity with remote monitoring and control tools used in audio-visual environments, including the ability to remotely monitor and manage classroom equipment when required. * Working knowledge of Microsoft Windows and Microsoft Office applications, with the ability to effectively utilize approved remote support tools to diagnose and resolve end-user issues. * Provides liaison support with Information Technology and Audio-Visual vendors and contractors, ensuring the support of managed services in assigned areas. * Interfaces with users through training, education, tutorials, and problem resolution in a classroom environment. * Coordinates and communicates effectively with others to complete assigned work. * Performs troubleshooting of technical office equipment and peripherals, including telephony, printer configuration, scanners, and applicable hospital or research equipment. * This role supports the classroom and the technology in it - not identity, access, or backend systems. * Performs other duties as assigned or required. * This role is 100% onsite support. *Key Success Factors* * Advanced computer troubleshooting skills, problem solving abilities, ability to support logical thinking and conclusions. * Effectively provide audience appropriate communication. * Professional attitude, dress and customer service skills. * Strong teamwork and collaboration skills. * Two or more years of experience in an Information Technology position required. *Ideal Schedule: * Monday, Wednesday, Friday (7:30AM - 12:30PM) *Benefits* Our competitive benefits package includes the following * Immediate eligibility for health and welfare benefits * 401(k) savings plan with dollar-for-dollar match up to 5% * Tuition Reimbursement * PTO accrual beginning Day 1 Note: Benefits may vary based upon position type and/or level *Qualifications* * EDUCATION - Associate's or 2 years of work experience above the minimum qualification * EXPERIENCE - 2 Years of Experience * CERTIFICATION/LICENSE/REGISTRATION - Drivers License (TXDL): If moving from out of state must obtain valid TX DL within 90 days of hire.