Description

The General Manager of Operations leads the dealer's power generation service business and
operational execution across the territory. This role owns service strategy, aftermarket growth,
safety, customer uptime, technician productivity, and financial performance. The GM ensures
world-class support of Caterpillar generator sets, switchgear, ATS, microgrids, and related power
systems for industrial, commercial, telecom, data center, healthcare, municipal, and emergency
standby customers.

This leader drives a culture of safety, accountability, and continuous improvement while
developing people, optimizing service operations, and expanding long-term customer
relationships.

Key Responsibilities

Leadership & Culture 

Lead all service and operations teams including service management, field service, shop, parts coordination, project execution, warranty, and customer support. 

Establish clear performance expectations and a high-engagement, high-accountability culture aligned with Caterpillar dealer standards. 

Coach, develop, and retain top talent; build succession plans for key supervisory and technical roles. 

Promote a "customer uptime first" mindset and model professional, ethical leadership. 

IMPORTANT INFORMATION

While performing the duties of this Job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; stoop, kneel, crouch, or crawl and talk or hear. The employee is frequently required to climb or balance. The employee is occasionally required to sit or smell. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.  The employee is routinely lifting up to 20 pounds and occasionally lifting up to 50 pounds.

The employee is regularly exposed to moving mechanical parts and toxic or caustic chemicals. The employee is frequently exposed to wet and/or humid conditions; high, precarious places; fumes or airborne particles; outside weather conditions; extreme cold and extreme heat. The employee is occasionally exposed to risk of electrical shock and vibration.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

The noise level in the work environment is usually low to moderate.

This position requires traveling to branch locations upon occasion to provide on-site instruction.                                      

The Job description is subject to change by the employer as the needs of the employer and requirements of the job change.

EEO/AA

Non-Exempt 

This is a safety sensitive position.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

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