Description

The General Manager is a key strategic and operational leader at the symphony – overseeing the systems, people and process that bring performances and events to life. A member of the senior leadership team, the GM reports to the CEO and works in close partnership with the VP of Artistic Planning & Programs, CFO, Music Director, Principal Pops Conductor and senior leadership colleagues. The GM ensures the smooth, efficient, and high-quality execution of all orchestra operations, manages critical relationships with musicians, venues, unions and partners; and plays a vital role as we plan and build our future home. This is a role for a collaborative, solutions-oriented professional who thrives in complex environments, builds strong cross-departmental relationships, and can translate vision into reality.

Requirements

Duties and Responsibilities
 

      Organizational Leadership & Collaboration

o   Serve as a member of the senior leadership team in establishing organizational strategy, priorities, goals and budget and fostering a positive and inclusive organizational culture 

o   Collaborate closely with the CEO, VP of Artistic Planning & Programs, and other department heads to ensure cohesive planning across artistic, operational and administrative functions.

o   Provide regular updates and analyses to the CEO and when requested, Board of Trustees.

o   Model a collaborative, solutions-oriented approach that reinforces a positive and high-performing organizational culture.

Operations Management
o   Lead all aspects of concert and event operations, including scheduling, technical production, stage management, and front-of-house coordination.

o   Supervise production and operations staff, stage crew, and venue management personnel.

o   Work with CFO and finance team to develop and monitor the production and facilities budgets; Identify and implement cost-saving initiatives without compromising artistic quality or mission.

o   Oversee maintenance and capital needs related to production equipment and infrastructure.

o   Manage relationships and logistics related to touring, run-outs, and community engagement performances.

o   Partner with the VP of Artistic Planning & Programs to align production logistics with artistic intent and programming strategy.

o   Manage the organizational use of file sharing and calendar management platforms and serve as the main point of contact for IT resources.

Orchestra Personnel Management & Labor Relations

o   Oversee orchestra personnel management including auditions, hiring, contracting, visa and work authorization, policies and procedures, working with HR to ensure timeliness, accuracy, compliance and service objectives are met.

o   Administer the Collective Bargaining Agreement (CBA) in partnership with the CEO, CFO and HR; Maintain accurate records of CBA compliance and provide guidance to staff and musicians on contractual matters.

o   Serve as principal member of the management negotiating team for musician and stage employee contract negotiations (with AFM and IATSE), preparing analyses, data, and scenario planning to inform discussions.

o   Foster positive, transparent working relationships with musicians and union representatives built on trust and collaboration including maintaining regular communication with the Orchestra Committee

      Facilities & Venue Management

o   Oversee all Symphony facilities and manage relationships with external venues and partners including administrative offices, rehearsal spaces and performance venues, ensuring compliance with union agreements, safety codes, and insurance requirements.

o   Manage venue scheduling, maintenance and vendor relationships.

o   Lead development of long-term facility plans and capital maintenance budgets.

      New Building Planning, Design, Construction & Launch

Serve as core member of the project leadership team for the Symphony’s new concert hall development.

o   Coordinate day-to-day planning efforts among the Symphony, architect, acoustician, owners’ rep and/or other key consultants.

o   Translate artistic, technical, education and guest experience needs into operational design requirements for all performance, rehearsal, education, backstage, and public spaces.

o   Collaborate with artistic, production, education, and front-of-house teams to ensure the facility supports current and future programming models.

o   Provide data, operational insight, and financial modeling to inform design decisions and business planning.

o   Partner with CEO, board and city stakeholders to align the building’s design with the organization’s long-term strategic and community goals.

o   Duties during the construction phase to include liaising with construction management team, managing owners’ rep/project manager, and relationships city partners; monitoring design and construction progress to ensure adherence to budget, timeline, and functional needs; leading operational readiness planning; and contributing to the development of detailed operating budgets, staffing models, and transition plans.

o   Duties during pre-opening and launch phase to include leading the development and implementation of new operational systems, policies and workflows for the new facility; managing move-in logistics; ensuring readiness across safety, security, accessibility and sustainability standards, and developing post-opening evaluation processes to ensure continuous improvement and operational excellence.

This job description is not designed to cover or contain an exhaustive listing of duties, responsibilities, and key performance objectives that are expected of the employee. These items may change, or new job-related items may be assigned from time to time.