Description

The Digital Concierge Specialist is the primary contact for all online-related needs of Private Banking Clients, Advisors, and Client Service Specialists(CSS). This role is responsible for supporting high and ultra-high net worth clients with their digital experience, as well as developing and delivering digital training to Advisors and Client Service teams.

As an Associate within Digital Concierge Specialist team, you will liaise closely with advisers, client service specialists, product partners, and operations teams to ensure a seamless and integrated online experience for Private Banking clients. Based in Singapore, you will support clients across Asia and EMEA and requires strong interpersonal, communication, and presentation skills. Full training on JPMorgan Private Banking Digital Products will be provided.

Job responsibilities

• Support new and existing clients by promoting JPM digital solutions and assisting with digital adoption.
• Collaborate with CSS Client Service and Advisors to help identify business opportunities.
• Respond to operational, technology, and administrative inquiries related to JPMorgan Private Banking and Digital Products.
• Share client feedback to help improve digital offerings and client satisfaction.
• Assist clients with day-to-day inquiries, including login and navigation support across web, mobile, and tablet platforms.
• Coordinate with advisers, product partners, and operations teams to help resolve client issues promptly and professionally.
• Contribute to initiatives aimed at improving efficiency and the client experience.
• Assist with projects related to website enhancements, including supporting business requirements review and participating in User Acceptance Testing.
• Support system demonstrations and help showcase digital tool benefits to internal and external clients.
• Assist in the development of training materials for digital knowledge initiatives.

Required qualifications, capabilities, and skills

• High proficiency in Mandarin is required given the role is required to support China clients.
• Bachelor's degree required.
• Minimum of 2 years of experience in financial services.
• Strong proficiency in MS PowerPoint and Excel.

Preferred qualifications, capabilities, and skills

• Additional language skills are highly desirable.
• Experience in online banking or client support is advantageous.
• Experience with Excel is a plus.

About Us

J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

About the Team

J.P. Morgan Asset & Wealth Management delivers industry-leading investment management and private banking solutions. Asset Management provides individuals, advisors and institutions with strategies and expertise that span the full spectrum of asset classes through our global network of investment professionals. Wealth Management helps individuals, families and foundations take a more intentional approach to their wealth or finances to better define, focus and realize their goals.