Description

University of Kentucky

Equal Employment Opportunity/M/F/disability/protected veteran status.

Posting Details Posting Details Job TitleIS Technical Support Specialist IIIRequisition NumberRE52551Working TitleDepartment Name3L810:ITS Information ServiceWork LocationLexington, KYGrade Level44Salary Range$43,805-70,075/yearType of PositionStaffPosition Time Status Full-TimeRequired Education

BS

Click here for more information about equivalencies:https://hr.uky.edu/employment/working-uk/equivalenciesRequired Related Experience

2 yrs

Required License/Registration/CertificationNonePhysical RequirementsThe physical requirements of this position include: occasionally lifting, pushing, and/or pulling objects up to 50lbs; occasionally standing or walking with objects up to 10lbs; regularly working at a computer for extended periods of time with regular repetitive motions (such as typing); utilizing mouse, keyboard, and phone for portions of the day. Ability to travel to various locations on and off-campus to provide service and attend meetings.ShiftPrimarily days (i.e. Monday Friday, 8:00 am-5:00 pm). Please be aware that as an exempt position, job duties may require additional time in the evenings, nights and/or weekends to accomplish work goals in excess of 40 hours per week.Job SummaryUK Information Technology Services' Information Services Division seeks to employ an Information Technology Support Specialist III to drive standardization and provide customer support utilizing industry best practices and tools. Duties include, but are not limited to, managing service incidents and requests sourcing direct from customers, co-workers, direct line supervisor and the campus service desk. Applicants for this position need to be able to work independently while maintaining a collaborative spirit with team members and a drive to provide respectful customer-oriented assistance. Successful candidates will possess self-motivation, have excellent communication skills and the ability to work with all clients. Successful candidates will provide both onsite and remote technical services to the University of Kentucky campus community.Skills / Knowledge / AbilitiesScript writing, system automation, security profiling, system patch management, Win OS 2003-Current, MS SCCM, Win Server, MS Products, MS Office, macOS, iOS, UEM. Must possess excellent customer service and interpersonal skills to engage onsite and remote with customers from all areas of the University. Must have advanced system troubleshooting and expert knowledge of PC and OSX based software and hardware. Must possess the ability to function independently as well as a member of a team.
Does this position have supervisory responsibilities? NoPreferred Education/ExperienceDeadline to Apply01/05/2026Our University CommunityWe value the well-being of each of our employees and are dedicated to creating a healthy place for everyone to work, learn and live. In the interest of maintaining a safe and healthy environment for our students, employees, patients and visitors, the University of Kentucky is a Tobacco & Drug Free campus.

The University follows both the federal and state Constitutions as well as all applicable federal and state laws on nondiscrimination. The University provides equal opportunities for qualified persons in all aspects of institutional operations and does not discriminate on the basis of race, color, national origin, ethnic origin, religion, creed, age, physical or mental disability, veteran status, uniformed service, political belief, sex, sexual orientation, gender identity, gender expression, pregnancy, marital status, genetic information or social or economic status.

Any candidate offered a position may be required to pass pre-employment screenings as mandated by University of Kentucky Human Resources. These screenings may include a national background check and/or drug screen.

Posting Specific Questions

Required fields are indicated with an asterisk (*).

1. * Please choose the volume of computers you've managed while serving in a paid position.
   • None
   • More than 0, up through 100
   • More than 100, up through 500
   • More than 500, up through 1000
   • More than 1000, up through 2500
   • More than 2500, up through 5000
   • More than 5000
2. * How many years of employment experience do you have working with a team in IT services?
   • None
   • More than 0, up through 2 years
   • More than 2 years, up through 4 years
   • More than 4 years, up through 6 years
   • More than 6 years
3. * Please list all active/current certifications or licenses you currently hold and the expiration date, if applicable.

   (Open Ended Question)

4. * What skills or qualities do you have that contribute to customer service in a large unit? Please describe a time when you used these skills to deal with a problem or issue, while working in conjunction with a co-worker.

   (Open Ended Question)

Applicant Documents
Required Documents

1. Resume
2. Cover Letter

Optional Documents

PI280500466