Description

External Retirement Plan TRS Employment Type Employee Benefits Eligibility Benefits Eligible Full/Part time Full Time Work Schedule Additional Schedule Information
8:00am-5:00pm
Advertised Salary $48,880+ commensurate with qualifications and experience Posting Date 12/18/2025 Open until filled Yes Closing Date Proposed Starting Date 03/01/2026 Special Instructions to Applicants

• This position is structured as a permanent position within the Division of Development & Alumni Relations. We are unable to sponsor a work visa for this position.

Location of Vacancy Athens Area EEO Policy Statement
The University of Georgia is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to age, color, disability, genetic information, national origin, race, religion, sex, or veteran status or other protected status. Persons needing accommodations or assistance with the accessibility of materials related to this search are encouraged to contact Central HR (hrweb@uga.edu).
USG Core Values Statement
The University System of Georgia is comprised of our 26 institutions of higher education and learning, as well as the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 8.2.18.1.2 and can be found online at https://www.usg.edu/policymanual/section8/C224/#p8.2.18_personnel_conduct.

Additionally, USG supports Freedom of Expression as stated in Board Policy 6.5 Freedom of Expression and Academic Freedom found online at https://www.usg.edu/policymanual/section6/C2653.

Position Information

Classification Title IT Support Technician II FLSA Non-Exempt FTE 1.00 Minimum Qualifications
High school diploma or equivalent and 2 years of related experience
Preferred Qualifications

• Experience installing and maintaining Windows and macOS
• Experience with video communication technologies
• Experience with hardware diagnosis and general repairs, examples might include replacing hard drives, cleaning scanners, testing network connections, etc.
• Experience supporting cellular devices
• Prior experience in technology helpdesk environment
• Experience with scripting languages
• General understanding of Active Directory and capabilities

Position Summary
This position is primarily responsible for end-user support for division employees, including hardware, operating system, and network support for endpoints and devices. This position will provide level one user support for the alumni and donor system and the UGA Foundation financial system, working to resolve common issues and recognizing and escalating unusual or significant issues. This position will assist with equipment imaging, physical equipment moves, managing telephone needs, and will support and perform maintenance on audio-visual equipment while also overseeing meeting & event support. This position will also assist with user access set up and removal across various platforms including but not limited to Zoom, Adobe, and Qualtrics.
Knowledge, Skills, Abilities and/or Competencies

• Self-starter, takes initiative, and can work independently as well as in a team environment
• Organizational skills
• Demonstrates a commitment to outstanding customer service
• Communicates and employs interpersonal actions that model high standards of professional, responsible, accountable, and ethical conduct
• Detail-oriented
• Must demonstrate proficient technical skills and have a functional working knowledge of business technology
• Ability to recognize new problems and determine solutions routinely and accurately
• Ability to initiate communication and interact in a manner that clearly and easily defines issues and predicts effects/outcomes
• Ability to provide positive and effective customer support by recommending technological solutions

Additional Division Expectations:

• Through open, honest, and respectful communication, all staff, supervisors, and colleagues of the Division of Development & Alumni Relations are expected to interact with fairness, compassion, and decency. All employees will be held accountable for meeting the expectation of promoting a stable, productive, and healthy work environment.
• Adherence to CASE standards and commonly accepted industry standards relating to fundraising reporting are expected of all fundraisers. All fundraisers will be held accountable for meeting this expectation.

Physical Demands

• Work in a standard office environment
• Sit and work at a computer workstation for an extended amount of time
• Work using electronic mail, telephone, face-to-face discussions, paper form correspondence
• Communicate effectively in writing, speaking, and listening
• Organize and establish priorities; Remember detail; multi-task
• Lift and/or move up to 50 pounds
• Walk, stand, stoop, lift, kneel, climb

Is driving a responsibility of this position? No Is this a Position of Trust? Yes Does this position have operation, access, or control of financial resources? No Does this position require a P-Card? No Is having a P-Card an essential function of this position? No Does this position have direct interaction or care of children under the age of 18 or direct patient care? No Does this position have Security Access (e.g., public safety, IT security, personnel records, patient records, or access to chemicals and medications) Yes Credit and P-Card policy
Be advised a credit check will be required for all positions with financial responsibilities. For additional information about the credit check criteria, visit the UGA Credit Background Check website.
Background Investigation Policy
Offers of employment are contingent upon completion of a background investigation including, a criminal background check demonstrating your eligibility for employment with the University of Georgia; confirmation of the credentials and employment history reflected in your application materials (including reference checks) as they relate to the job-based requirements of the position applied for; and, if applicable, a satisfactory credit check. You may also be subject to a pre-employment drug test for positions with high-risk responsibilities, if applicable. Please visit the UGA Background Check website.

Duties/Responsibilities

Duties/Responsibilities
Provide help desk support for the Division of Development & Alumni Relations (DAR) and UGA Foundation (UGAF) employees for all technology needs; including hardware, operating system, network support, software, security, and end point management.

Examples include, but are not limited to:

• Diagnose and resolve software and hardware problems
• Track, prioritize, and document requests using a ticketing system
• Install and configure new computers (Windows and Mac) and other technology equipment including cellular devices
• Diagnose and resolve problems with printers, copiers/scanners, phones, A/V equipment
• Diagnose and resolve network printing issues
• Assist with user access setup and removal
• User setup and permission management for DAR and UGA resources using Active Directory
• Endpoint management safelisting
• Diagnose and resolve network/VPN connectivity
• Support DAR and UGA Foundation audio/video needs for meetings, webinars, and user trainings
• Assist creating and managing virtual meetings using different platforms
• Assist managing and troubleshooting A/V equipment and configurations
• Assist setting up and configuring A/V equipment for in-person meetings at differing locations

Percentage of time 75 Duties/Responsibilities
Establish and maintain user documentation, provide point-of-use training, create blog entries, and develop and maintain user FAQs.
Percentage of time 15 Duties/Responsibilities
Special projects to include, but not limited to, the following.

• Assist with yearly upgrades projects for endpoints and users
• Assist with annual asset inventory
• Assist with newly defined projects within the IT team
• Develop topology diagrams

Percentage of time 10

Contact Information

Recruitment Contact

Contact Details
For questions concerning this position or recruitment progression, please refer to the Recruitment Contact listed below.
Recruitment Contact Name Development & Alumni Relations' Office of Talent Management Recruitment Contact Email dartalent@uga.edu Recruitment Contact Phone

Posting Specific Questions

Required fields are indicated with an asterisk (*).

1. * How did you hear about this job opportunity in the Division of Development and Alumni Relations (DAR)?
   • Chronicle of Higher Education
   • DAR Careers Page
   • Handshake
   • Insight Into Academia
   • Inside Higher Ed
   • LinkedIn
   • UGAJobs (UGA's job board)
   • Other (Please provide name of source)

Applicant Documents

Required Documents

1. Resume/CV
2. Cover Letter

Optional Documents