Description

IT Support Technician

HIGHLIGHTS
Location: Moses Lake, WA (Onsite)
Position Type:Contract
Hourly / Salary:BOE

About the Role:

This position offers the opportunity to work directly with end users, collaborate with a distributed IT team, and make a visible impact in maintaining smooth daily operations. The hours will fluctuate based on need -from lighter weeks to full-time onsite coverage making this an ideal opportunity for a versatile and dependable technician who enjoys variety in their work.

Our client is seeking a hands-on IT Support Technician to provide onsite technical support for a dynamic team environment. This role will start as a 6-month onsite engagement with hours varying week to week based on business needs, followed by a transition to on-call, part-time support (approx. 10 hours/week) for an additional 6 months.

The ideal candidate is dependable, professional, and enjoys being the go-to person for all things IT from troubleshooting end-user issues to assisting with new hire onboarding and system support.

Responsibilities:

• Provide onsite technical support to end users via phone, email, remote tools, and support ticket queues.
• Support and maintain Microsoft 365 applications (Outlook, Teams, OneDrive, SharePoint, etc.), including assigning permissions as needed.
• Troubleshoot and resolve issues related to Windows 11 laptops, hardware, and peripheral devices.
• Assist with new user onboarding -laptop setup, account configuration, and access provisioning.
• Perform basic user account management and install or configure software updates as required.
• Manage and track tickets in JIRA and provide updates to the IT Manager and internal teams.
• Document support processes and maintain accurate IT documentation.
• Act as the hands and eyes for the internal IT team for any escalated issues.
• Provide support for conference room systems (e.G., Logitech Rally Bars).

Qualifications:

• 2-4 years of experience in IT support or a related technical role.
• Strong knowledge of Microsoft 365 suite and Windows 11 environment.
• Experience with hardware troubleshooting, peripheral setup, and user account management.
• Excellent communication skills with a customer-first mindset.
• Ability to work independently, manage changing priorities, and coordinate with remote IT teams.
• Experience with JIRA or similar ticketing systems preferred.
• Familiarity with conference room AV systems (Logitech or similar) is a plus.

"We are GTN -The Go To Network"