Description

Position Summary

The Help Desk Technician will serve as the first point of contact for internal technical support. This individual will be responsible for troubleshooting hardware, software, and network-related issues, ensuring minimal disruption to daily operations.

The ideal candidate is dependable, detail-oriented, and capable of delivering high-quality technical support with professionalism and urgency.

Key Responsibilities

• Provide Tier 1 and Tier 2 technical support to onsite users

• Troubleshoot hardware, software, printer, and network connectivity issues

• Install, configure, and maintain desktops, laptops, and mobile devices

• Manage user accounts, permissions, and password resets (Active Directory preferred)

• Support Microsoft 365 applications (Outlook, Teams, SharePoint, etc.)

• Document incidents, resolutions, and procedures within ticketing systems

• Escalate complex issues to senior IT personnel as needed

• Assist with onboarding/offboarding IT setup

• Maintain inventory of IT equipment and assets

• Ensure timely resolution of support tickets while maintaining strong communication with end users

Qualifications

• Minimum 2 years of Help Desk or IT Support experience

• Strong working knowledge of Windows operating systems

• Experience supporting Microsoft 365 environments

• Familiarity with Active Directory and basic networking concepts

• Experience with ticketing systems

• Strong troubleshooting and diagnostic skills

• Excellent communication and customer service skills

• Ability to manage multiple priorities in a structured environment

Preferred:

• Associate degree in IT or related field (or equivalent experience)

• CompTIA A+, Network+, or similar certifications

What We're Looking For

• Professional and service-oriented mindset

• Ability to work independently in an onsite setting

• Strong organizational and documentation skills

• Commitment to confidentiality and data security

This is a fully onsite position in Pinellas County, FL/Greater Tampa Bay area Remote or hybrid arrangements are not available for this role.

If you are an experienced Help Desk professional looking for a stable, hands-on opportunity within a supportive team environment, we encourage you to apply.

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