University of Kentucky
Lexington, Kentucky, United States
(on-site)
Posted
5 days ago
Job Function
Other
Description
University of Kentucky
Equal Employment Opportunity/M/F/disability/protected veteran status.
Posting Details
Posting Details
| Job Title | ITSM Analyst Senior |
|---|---|
| Requisition Number | RE53516 |
| Working Title | |
| Department Name | 3L200:ITS Enterprise Applications |
| Work Location | Lexington, KY |
| Grade Level | 48 |
| Salary Range | $62,941-103,834/year |
| Type of Position | Staff |
| Position Time Status | Full-Time |
| Required Education | BS |
| Click here for more information about equivalencies: | https://hr.uky.edu/employment/working-uk/equivalencies |
| Required Related Experience | 5 yrs |
| Required License/Registration/Certification | None |
| Physical Requirements | The physical requirements of this position include: communicating effectively; building positive working relationships; abiding by University and UKHC guidelines; maintaining confidentiality; prioritizing and managing work effectively; providing exceptional customer service; performing work in a sedentary position; reporting to meetings at different locations both on campus on off campus; and interacting with individuals from various levels throughout the University and the Enterprise. |
| Shift | Monday Friday; 8:00am 5:00p with some holidays and weekends per business needs. |
| Job Summary | This position is responsible for the management of the new enterprise level ITSM platform, ServiceNow. This includes developing modules for supporting management of Incidents, Problem, Projects and Portfolios, Demand, Resources, Knowledge Articles, Configuration Management Database and many other areas. |
| Skills / Knowledge / Abilities | Preferred candidate will have 3 or more years' experience in ServiceNow administration. |
| Does this position have supervisory responsibilities? | No |
| Preferred Education/Experience | Bachelor's Deree or higher highly preferred |
| Deadline to Apply | 03/20/2026 |
| Our University Community | We value the well-being of each of our employees and are dedicated to creating a healthy place for everyone to work, learn and live. In the interest of maintaining a safe and healthy environment for our students, employees, patients and visitors, the University of Kentucky is a Tobacco & Drug Free campus. The University follows both the federal and state Constitutions as well as all applicable federal and state laws on nondiscrimination. The University provides equal opportunities for qualified persons in all aspects of institutional operations and does not discriminate on the basis of race, color, national origin, ethnic origin, religion, creed, age, physical or mental disability, veteran status, uniformed service, political belief, sex, sexual orientation, gender identity, gender expression, pregnancy, marital status, genetic information or social or economic status. Any candidate offered a position may be required to pass pre-employment screenings as mandated by University of Kentucky Human Resources. These screenings may include a national background check and/or drug screen. |
Posting Specific Questions
Required fields are indicated with an asterisk (*).
- * Please indicate your years of full-time paid work experience providing change management support in an ITIL environment.
- None
- More than 0, up through 1 year
- More than 1 year, up through 3 years
- More than 3 years, up through 5 years
- More than 5 years
- * Describe your work experience as it relates to this position.
(Open Ended Question)
Applicant Documents
Required Documents
- Resume
- Cover Letter
PI282907929
Job ID: 82845635