Description

Overview
The Learning Experience Designer (LXD) designs, develops, and delivers high-quality learning solutions that support employee performance, regulatory compliance, and organizational priorities. This role combines instructional design, LMS administration, and facilitation to create engaging, accessible, and audit-ready learning experiences across the Bank.  This role is required to work in the Westborough Operations Center a minimum of 3 days per week.

Responsibilities
Instructional Design & Content Development:

Design and develop eLearning, microlearning, instructor-led, and blended learning programs using established instructional design methodologies
Create high-quality learning assets, including facilitator guides, participant materials, job aids, assessments, and evaluation tools
Develop interactive, learner-centered content using authoring tools such as Articulate Storyline/Rise, Captivate, and Camtasia
Ensure all learning materials are accurate, consistent, accessible, and aligned with adult learning principles, organizational goals, and regulatory requirements
Learning Management System (LMS) Administration:

Serve as primary administrator for the Learning Management System, including course setup, enrollment rules, reporting, troubleshooting, and annual curriculum maintenance
Partner with Compliance and subject matter experts to ensure assigned training content is appropriate for target audiences and regulatory expectations
Manage LMS vendors, including monitoring course updates, coordinating enhancements, and requesting statements of work as needed
Upload, test, and maintain eLearning content to ensure a seamless learner experience
Generate participation, completion, and audit reports for managers, Compliance, and regulators as required
Provide learner and trainer technical support related to LMS access and functionality
Evaluation & Continuous Improvement:

Measure learning effectiveness through surveys, feedback, completion data, and performance indicators
Continuously refine learning content, delivery methods, and LMS processes based on data, learner feedback, and evolving business needs
Stay current on emerging learning technologies, instructional design trends, and facilitation best practices
Facilitation & Training Delivery:

Facilitate engaging virtual and in-person training sessions for diverse employee audiences
Adapt facilitation techniques to meet varying learning styles and experience levels
Coach managers and subject matter experts to support effective training delivery and knowledge transfer

Requirements

Work Experience:

3-5 years of experience in instructional design, eLearning development, facilitation, and LMS administration is required

Knowledge, Skills, and Abilities:

Demonstrated experience developing original learning content
Strong knowledge of adult learning theory, instructional design methodologies, and blended learning approaches
Proficiency with eLearning authoring tools and Learning Management Systems
Exceptional attention to detail and commitment to accuracy, particularly in regulated environments
Strong communication, presentation, and stakeholder collaboration skills
Ability to manage multiple projects and deadlines independently
Experience in a financial institution or similarly regulated industry strongly preferred
Professional certifications (e.g., DiSC, EQ, MBTI, or similar assessments) preferred
Commitment to obtaining an Instructional Design and/or Facilitation certification within two years of hire