Responsibilities

Position Profile: OEM Customer Support Manager
Triumph Title: Customer Support Manager II

Job Summary
Responsible for customer communication, relationships, and account transactional management for OEM production programs. Serves as the primary link between the customer and the Product Line Manager to ensure communication of status and potential problem areas while advising on how to mitigate those concerns.

Major Accountabilities
1. Is the primary point of contact with customers, acts as voice of the customer within the organization.
2. Manages relationships with the customer base, fostering an environment where complex problems are solved in a manner that instills trust and respect for all parties.
3. Responsible for establishing and maintaining contractual adherence & commercial relationships with customers. Communicates and drives requirement adherence within the organization.
4. Accountable for quality and delivery as it relates to assigned customer base and agreed to production purchase orders.
5. Assists in developing shop priorities based on customer requirements by effectively coordinating with the planning department.
6. Tracks, monitors, and reports program performance using account management tools.
7. Develops and executes an effective strategic plan to manage customer relationships
8. Responsible for accurately identifying customer demand for long-term forecasting and SIOP business planning.
9. Responsible for executing ERP transactional activity (order entry, generation of packing slips, etc.) for assigned customers.
10. Furnishes advice, counsel, and general staff support to all departments in relation to program management.
11. Contributes to team effort by maintaining a positive outlook.
12. Complies with all company policies and procedures, including safety requirements.
13. Other duties, as assigned, to ensure customer needs are met.

Qualifications

Physical Limitations: Work may require sitting and/or standing for up to 8 hours per day, writing, and occasional business travel.

Minimum Education Required: Bachelor's degree in business, marking, engineering. PMP certification a plus.

Minimum Years of Experience Required: 5-7 years working in a customer facing role with understanding of ERP transactional process in a production environment.

Key Knowledge, Skills and Abilities Required:

Can meet ITAR requirements
Strong Business/Contracts Acumen
Professionalism in dealing with adverse situations
Communication skills Verbal, Written, PowerPoint
Data skills Excel Data analytics, MS Project, etc.
Motivating/Developing employees
Excellent Communication/Presentation skills
Self-direction
Microsoft Office Products
ERP systems understanding
Ability to read and write English

Triumph Group and all its divisions and subsidiaries are Equal Opportunity/Affirmative Action Employers. Triumph Group provides reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Era Veterans' Readjustment Assistance Act of 1974 and Title I of the Americans with Disabilities Act of 1990. Applicants who need accommodation in the job application process should contactTGIapplicant@triumphgroup.comto request assistance. Include the title of the position and location in the subject line of your email so we may direct your email to the appropriate person. Please note that only those inquiries concerning a request for reasonable accommodation will be responded to.

"An Equal Opportunity Employer - Minorities/Females/Disabled/Veterans" We are an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, or any other characteristic protected by law. Pursuant to International Traffic Arms Regulations ("ITAR") and the Export Administration Regulations ("EAR"), applicants for SELECT positions will be required to provide proof of U.S. Citizenship, U.S. Permanent Residence, or U.S. Immigration Status in order to meet the minimum qualifications for those select positions. All inquiries related to citizenship are asked solely to comply with ITAR and EAR export licensing requirements.

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c).