Description

At Altra Federal Credit Union, we're more than a financial institution we're a trusted partner committed to improving the financial lives of our members. With a focus on service, innovation, and community, we strive to create a workplace where our employees thrive, and our members feel supported at every step.

We are seeking an experienced Manager, Payment Operations to oversee and optimize our payment processing function, ensuring accuracy, compliance, and exceptional member service. This role is responsible for managing daily operations, leading a high-performing team, and implementing process improvements across ACH, wires, debit cards, credit services, bill payments, and other payment channels.

Key Responsibilities

• Lead and manage the Payment Operations team throughout the employee lifecycle.
• Oversee the processing of ACH, debit cards, wire transfers, bill payments, card settlements, and other payment types, ensuring timeliness, accuracy, and adherence to policies.
• Monitor operational metrics, identify trends, and implement improvements to enhance efficiency and reduce risk.
• Ensure compliance with all applicable regulations and internal controls.
• Serve as subject matter expert on payment processing systems, vendor relationships, and industry best practices.
• Collaborate with IT, Compliance, and other business units to ensure seamless payment operations.
• Support projects related to new payment technologies, product enhancements, and member experience improvements.
• Handle complex escalations and resolve payment-related issues with professionalism and urgency.

Qualifications

• Bachelor's degree in business, finance or related field is required. Additional experience in lieu of a degree may be considered.
• 5+ years of experience in the Payments field with financial institution background required.
• 2+ years of previous supervisory and leadership experience required.
• Strong knowledge of ACH, wire transfer, card processing, and emerging payment technologies.
• Understanding of credit union or banking regulatory requirements.
• Exceptional leadership, communication, and problem-solving skills.
• Proficiency with payment processing platforms and core banking systems.
• Detail-oriented with strong analytical skills and a focus on operational efficiency.
• Payment certifications such as AAP, NCP, AFPP, APRP, etc. are desired and expected to be attained within a reasonable timeframe after hire.

Availability

• This position is 40- hours a week, Monday through Friday.
• Typical hours are 8:00 a.m. to 5:30 p.m. CST
• Will require some flexibility within these hours, as needed.

Work Environment

• The position will be located at Altra's Operations Center in Onalaska, WI
• However, flexibility to work from home / remote opportunities will be considered for those candidates who live within Altra's approved remote states: CO, FL, GA, IA, MI, MN, NJ, NC, TN, TX, and WI.

Pay and Benefits

• Competitive compensation and benefits package.
• Opportunities for professional growth and leadership development.
• Comprehensive benefits package that includes medical / dental / vision coverage, group life insurance, and supplemental life insurance options.
• Up to a 6% Employer-matched 401(k) + additional 3% employer contribution.
• Two-weeks paid sabbatical every five years worked, plus four-week paid sabbatical at twenty years!
• Paid time off, volunteer time off, paid holidays, and your birthday off (paid)!
• Employee-only perks and discounts.

At Altra Federal Credit Union, you'll be part of a team that values people over profits and puts members at the heart of everything we do. We believe in creating a supportive and collaborative workplace where employees are empowered to grow, develop their careers, and make a real impact in the lives of others. By joining Altra, you'll not only gain the opportunity to build meaningful relationships with members and coworkers, but you'll also be contributing to a mission-driven organization that is dedicated to improving the financial well-being of our members and the communities we serve.

Altra is proud to be a Great Place to Work® certified company seven years in a row; 92% of our employees say Altra is a great place to work! At Altra, we invest in each other and work together to make a difference in the communities we serve and to help people live their best lives! We support diversity in the workplace and are an Equal Opportunity Employer.

• Bachelor's degree in business, finance or related field is required. Additional experience in lieu of a degree may be considered.
• 5+ years of experience in the Payments field with financial institution background required.
• 2+ years of previous supervisory and leadership experience required.
• Strong knowledge of ACH, wire transfer, card processing, and emerging payment technologies

• Proficiency with payment processing platforms and core banking systems.
• Payment certifications such as AAP, NCP, AFPP, APRP, etc. are desired and expected to be attained within a reasonable timeframe after hire.

• Bachelors or better in Business Administration or related field
• High School or GED or better

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

Requirements