Description
AZ Impact for Good
Position Description for: Membership Manager
Location: Phoenix, AZ; currently AZ Impact for Good operates in a hybrid work environment.
Travel: Required periodically, depending on location of in-person events throughout the state
Hours: This is a full-time, salaried, exempt position. Monday-Friday with flexible hours within a normal workday timeframe (6am-6pm for example).
Reports To: Director of Membership & Partners
Supervises: No direct reports
Salary: $60,000-65,000 per year; benefits include employer-paid health insurance, tele-doc, vision, dental, life, AD&D and short-term and long-term disability; 401k with employer match; work-from-home stipend; paid vacation time; paid holidays; and flexible work schedule.
Position Summary
The Membership Manager is responsible for overseeing and managing key processes related to membership database management, invoicing, and program support. This role requires the ability to exercise discretion and independent judgment in matters of significance related to the general business operation of membership, particularly retention strategies, membership financial oversight, and database management while ensuring the completion of key membership processes. This role reports to the Director of Membership & Partners.
Duties and Responsibilities
Membership & Business Development Support
Supports the implementation of member retention processes including first-year onboarding, engagement tracking, and win-back strategies, in collaboration with the Director of Membership & Partners.
Ensures the successful achievement of membership goals by managing and tracking membership renewals, handling 30, 60, and 90-day renewal notifications, past-due reminders, and follow-up communications.
Develops processes to track invoices for membership dues, sponsorships, and events, ensuring accuracy and compliance with financial policies.
Manages database systems and generates engagement reports to support membership strategies set by the Director of Membership & Partners.
In collaboration with the Director of Membership & Partners, analyze member engagement data and determine retention and outreach strategies
Assist in new member acquisition efforts, supporting outreach and engagement initiatives.
Membership Related Financial & Administrative Management
Processes and tracks membership renewal invoices in alignment with financial policies, with oversight from the Director of Membership & Partners.
Track and maintain member accounts, ensuring timely renewals and resolving payment issues.
Generate and distribute invoices within the database for events, membership dues, and sponsorships.
Record and reconcile incoming payments, ensuring accuracy in tracking and financial compliance.
Membership Database and Technology Oversight
Serve as the primary administrator for the Grantmakers Slack Forum, overseeing system updates and user data as it relates to the general business operations of membership.
Provide technical support, training, and onboarding for members and staff on database systems and online tools.
Monitor and evaluate GGO and Grantmakers Slack Forum usage, recommending enhancements for efficiency and engagement.
Prepare reports, meeting materials, and data summaries as needed.
General Customer Support
Handle general inquiries via phone and email, ensuring professional and timely responses.
Maintain organized records of member transactions, membership communications, and administrative processes.
Event & Program Support
Assist in membership event coordination, including registration tracking, invoicing, and follow-up communications.
Provide on-site or virtual support for select programs and events as needed.
Skills, Abilities and Qualifications
The Membership Manager position requires various prerequisite skills, abilities and qualifications needed for success, including:
Required
Strong analytical and problem-solving skills, with the ability to exercise independent judgment on membership retention, financial oversight, and operational improvements.
Experience in database management, CRM systems, or association management software.
Ability to interpret and apply financial policies related to invoicing, payments, and revenue tracking.
Excellent written and verbal communication skills, particularly in engaging members and stakeholders.
Desire and ability to lead and work within a team
Excellent conflict resolution and people skills and ability to maintain lasting relationships
Experience with MS Office Suite, database management software and videoconference tools
Exceptional organization skills with the ability to coordinate numerous projects with minimal guidance
Commitment to the organization’s values and goals, and the ability to professionally represent the organization as a steward of its overall mission
Physical Requirements
The person in this position will occasionally lift or move objects of moderate weight (i.e., boxes of printed materials, supplies or meeting tables) and assorted items needed for meeting set-up (i.e., conference telephone, catering, video camera). The person must be able to frequently operate a computer and remain in a stationary position. A valid Arizona driver’s license is required. This position may require working beyond regular hours as required for event planning and delivery.
About AZ Impact for Good
AZ Impact for Good is a statewide resource and advocate for the state’s nonprofit and philanthropy community following the merger of the Alliance of Arizona Nonprofits and Arizona Grantmakers Forum in August 2022. With more than 1,200 members, AZ Impact for Good’s mission is to unite nonprofits and philanthropy to transform Arizona through education, advocacy, and innovation. www.azimpactforgood.org
Application Process: Interested candidates are invited to apply at _______________.
We are looking for a creative, strategic, and mission-driven individual to join our team and our advocacy efforts in the Arizona nonprofit and philanthropy sector. If you have a passion for advocacy, uniting the community for a common cause, and a desire to make a difference, we encourage you to apply.
Deadline for Applications: Applications will be accepted until the position is filled. Seeking to fill this position as soon as a candidate is identified.
AZ Impact for Good is an equal opportunity employer committed to diversity and inclusion in the workplace. We encourage individuals from all backgrounds to apply.
Requirements
Skills, Abilities and Qualifications
The Membership Manager position requires various prerequisite skills, abilities and qualifications needed for success, including:
Required
Strong analytical and problem-solving skills, with the ability to exercise independent judgment on membership retention, financial oversight, and operational improvements.
Experience in database management, CRM systems, or association management software.
Ability to interpret and apply financial policies related to invoicing, payments, and revenue tracking.
Excellent written and verbal communication skills, particularly in engaging members and stakeholders.
Desire and ability to lead and work within a team
Excellent conflict resolution and people skills and ability to maintain lasting relationships
Experience with MS Office Suite, database management software and videoconference tools
Exceptional organization skills with the ability to coordinate numerous projects with minimal guidance
Commitment to the organization’s values and goals, and the ability to professionally represent the organization as a steward of its overall mission
Physical Requirements
The person in this position will occasionally lift or move objects of moderate weight (i.e., boxes of printed materials, supplies or meeting tables) and assorted items needed for meeting set-up (i.e., conference telephone, catering, video camera). The person must be able to frequently operate a computer and remain in a stationary position. A valid Arizona driver’s license is required. This position may require working beyond regular hours as required for event planning and delivery.
