Description

At Legacy, we strive to show our patients and their family members that we care about them. We follow that down to every detail because our mission is to make life better for others. You can help us with that mission in the pre-registration department as a Pre-registration Representative. Your pleasant, friendly demeanor will set the tone as you contact patients and family members to complete pre-registration and other documents, help patients understand their liability, promptly return patient phone calls and inform patients of important items to bring to their procedures. 

• Contacts patients and/or family members to complete pre-registration of demographic/visit information and documents outcomes per documentation standards.   
• Informs patient of estimated patient liability within regulatory required timelines and collects appropriate co-payments, coinsurances, deposits and payments over the phone.  
• Returns patient phone calls, answers patient inquiries regarding logistical information, informs patients of critical items to bring to the procedure.
• Completes assigned administrative and downtime activities.
• Works in collaboration with most Revenue Cycle departments and scheduling departments to create accurate medical and financial records. 
• Collects and provides required legal documentation to meet State and Federal compliance regulations.    

Education:

• High school diploma or equivalent required. 
• A minimum of two years college education including satisfactory completion of college level Health Records coursework preferred.

Experience:

• A minimum of one year of healthcare experience or equivalent education in at least one of the following areas required: 
  • Pre-Registration
  • Admitting
  • Patient Access
  • Applicable clerical support experience
• Six months customer service experience required. 
• Previous registrar and third-party payer experience preferred. 
• An understanding of health plan and benefit structures preferred. 

Skills:

• Demonstrated ability to communicate clearly in the English language
• Ability to work efficiently with minimal supervision, exercising independent judgment within stated guidelines
• Strong written and verbal communication, and demonstrated effective interpersonal skills which promote cooperation and teamwork
• Ability to withstand varying job pressures and organize/prioritize related job tasks
• Ability to perform multiple tasks at the same time
• Excellent public relations skills and demonstrated ability to communicate in calm, succinct, business-like manner
• Ability to interact with people in stressful situations
• Ability to identify alternative means of communication as needed
• Ability to adapt to change
• Net typing of 40 WPM and PC based computer skills
• Familiarity with 10 key
• Knowledge of medical terminology

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