Description

Help AG is looking for a talented and experienced Product Manager who will own the end-to-end lifecycle of Managed Security Services offerings delivered across the UAE and international markets. This role translates MSSP capabilities into scalable, cybersecurity services that drive recurring revenue, accelerate cross-border market expansion, and deliver strong customer outcomes across enterprise, government, and regulated sectors. The position combines commercial ownership, regional market insight, and strong execution discipline in a multi-country operating model.

Responsibilities

• Define and execute the roadmap for Managed Security Services collaborating with internal delivery units withing Help AG and / or Telco delivery centres.

• Own the entire Concept to Market lifecycle of cybersecurity managed services - from ideation, development, launch, through maturity and sunset.
• Act as the product management interface with Telco partners, ensuring alignment with network, OSS/BSS, and commercial models.
• Translate bespoke integration architectures into scalable, repeatable managed service models.
• Develop standardized service blueprints derived from complex integration use cases.
• Identify adjacencies between project delivery and recurring MSS monetization.
• Define service packaging, tiering, pricing constructs, and SLA frameworks.
• Support GTM execution, sales enablement, and key customer engagements.
• Partner with Engineering, SOC, and Operations to ensure service quality and continuous improvement.

Qualifications & Skills

• 7+ years in Product Management within MSSP, SI, Cybersecurity, Telco, or Cloud.

• Experience in system integration environments delivering large enterprise security programs.
• Strong understanding of managed security services lifecycle and transition models.
• Commercial experience structuring recurring revenue models from project-based engagements.
• Strong stakeholder management across sales, consulting, engineering, and operations.

• Experience operating in UAE and international markets preferred.

Benefits

• Health insurance with one of the leading global providers for medical insurance.

• Career progression and growth through challenging projects and work.

• Employee engagement and wellness campaigns activities throughout the year.

• Excellent learning and development opportunities.

• Inclusive and diverse working environment.
• Open door policy.

About Us
Help AG is the cybersecurity arm of e& enterprise (formerly Etisalat Digital) and provides leading enterprise businesses and governments across the Middle East with strategic consultancy combined with tailored information security services and solutions that address their diverse requirements, enabling them to evolve securely with a competitive edge.

Present in the Middle East since 2004, Help AG was strategically acquired by e& (formerly Etisalat Group) in Feb 2020, hence creating a cybersecurity and digital transformation powerhouse in the region.

Help AG has firmly established itself as the region's trusted IT security advisor by remaining vendor-agnostic, trustworthy, independent, and cybersecurity focused. With best-of-breed technologies from industry-leading vendor partners, expertly qualified service delivery teams and a state-of-the-art consulting practice, Help AG delivers unmatched value to its customers by strengthening their cyber defenses and safeguarding their business.