Description

Join our Change & Strategy team as a Program/Project Manager I and drive the execution of strategic initiatives through end-to-end program delivery and cross-functional collaboration. Leverage your expertise in process optimization, data analysis, and stakeholder engagement to deliver impactful results in a fast-paced, innovative environment.

As a Program/Project Manager I within the Change & Strategy team, you will drive the execution of strategic initiatives through end-to-end program management. You will translate business processes, operating models, and stakeholder priorities into actionable plans, while tracking and escalating program risks, issues, and dependencies using data-driven analysis and mitigation strategies. Collaborating with cross-functional teams-including business, operations, technology, risk, and compliance-you will ensure timely delivery, clear communication, and alignment with business objectives. Additionally, you will support the C360 initiative by enabling a unified, comprehensive view of client information across business lines, with a focus on key contacts and coverage to enhance analytics, coordination, and client relationship management.

*this role is not eligible for immigration sponsorship

Job responsibilities

• Support end-to-end program execution by coordinating initiatives, tracking milestones, dependencies, risks, and ensuring alignment with business objectives.
• Collaborate with cross-functional teams (business, operations, technology, risk, and compliance) to ensure timely delivery and effective stakeholder communication.
• Develop a strong understanding of business processes, operating models, and stakeholder priorities to effectively translate requirements into actionable program plans.
• Manage and maintain program artifacts using JIRA, including status updates and action tracking.
• Lead or coordinate user acceptance testing (UAT), implementation, and post-launch activities for assigned projects.
• Create, review, and update process flows and operating models (using Lucid and Signavio) to support analysis, optimization, and transformation initiatives.
• Track program risks, issues, and dependencies, proactively escalating concerns with data-backed analysis and proposed mitigations.
• Prepare high-quality, executive-ready presentations and program updates using PowerPoint, translating complex information into clear insights and recommendations.

Required qualifications, capabilities and skills

• Accredited college or university degree.
• Proven skills in managing or leading projects or initiatives from idea to execution, typically demonstrated through 3+ years of relevant experience.
• Extensive experience supporting large-scale programs and collaborating with senior stakeholders.
• Advanced proficiency in using software applications, digital platforms, and other technological tools to solve problems and improve processes (e.g., Jira, Teams, PowerPoint, Excel, LLM, and Signavio).
• Strong analytical, organizational, and problem-solving skills.
• Excellent written and verbal communication skills, including the ability to articulate program progression.
• Independent ability to take ownership of deliverables in a fast-paced, results-driven environment.

Preferred qualifications, capabilities, and skills

• Integrate artificial intelligence solutions to enhance project outcomes and drive data-driven decision-making.
• Implement automation to streamline project workflows and increase operational efficiency.
• Foster a culture of innovation by encouraging creative problem-solving and the adoption of new technologies.

About Us

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans

About the Team

J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.