Description

Job Description
OSF Digital is a global Salesforce partner with more than 2,200 people and a strong presence across APAC.

We help organisations solve complex business challenges through practical, outcome-led Salesforce delivery - spanning Data Cloud, AI, Marketing, Service, Commerce and emerging technologies.

The Role:

The Project Manager at OSF Digital is responsible for the comprehensive management of projects, ensuring successful planning, execution, and closure according to strict deadlines and within budget. This role involves leading both internal teams and thirdparty contractors or consultants to deliver projects in line with the company's strategic goals. The Project Manager serves as the primary point of contact for clients and the internal team, managing expectations, and maintaining responsibility for all project deliverables.

Key Responsibilities:

• Serve as the primary point of contact for clients and the internal team on a day-to-day basis for expectation management and delivery.
• Own the project, deliverables, and responsibility of ensuring items are completed, communicating directly with the client and internal stakeholders.
• Define project scope, goals, and deliverables that support business goals in collaboration with senior management and stakeholders.
• Develop full-scale project plans and associated communications documents, ensuring clear and consistent communication channels.
• Estimate the resources and participants needed to achieve project goals and oversee the project lifecycle using defined methodologies.
• Draft and submit budget proposals, update financial forecasts using SOW numbers and projections, and recommend subsequent budget changes where necessary.
• Plan, schedule, and track project timelines, milestones, and resources using appropriate tools, updating PSA Resource Forecasting weekly.
• Develop and deliver progress reports, proposals, requirements documentation, and presentations.
• Proactively manage changes in project scope, identify potential crises, and devise contingency plans, documenting all blockers, changes, and risks. Define project success criteria and disseminate them to involved parties throughout the project life cycle.
• Conduct project post-mortems and create recommendations report to identify successful and unsuccessful project elements.
• Maintain a centralized tracker for blockers accessible to the client, including due dates, responsible parties, and impact.
• Utilize tools such as Confluence for comments and meeting notes and ensure all project meetings are documented and necessary parties are notified

Requirements

Competencies

• Project Delivery: Ability to deliver projects on time, within scope, and within budget.
• Leadership: Demonstrated leadership managing people and managing teams.
• Problem-Solving: Strong problem-solving skills and willingness to roll up one's sleeves to get the job done.
• Adaptability: Adaptable and able to adjust to project changes and alterations promptly and efficiently
• Decision-Making: Ability to make decisions that move the project forward and achieve buy-in from stakeholders.
• Cultural Fit: Alignment with OSF Digital's values and the ability to foster a positive project team culture and work environment

Skill Set

• Direct work experience in a project management capacity, including all aspects of process development and execution.
• Strong familiarity with project management software, such as Microsoft Project, Basecamp, or similar.
• Solid working knowledge of current IT technologies, across a broad range of solutions.
• Strong written and oral communication skills, strong interpersonal and operational skill sets.
• Ability to effectively prioritize and execute tasks in a high-pressure environment.
• Extensive experience with project management practices and tools to create, manage, and track project performance, deliverables, and outcomes.
• Proven ability to lead a team and drive projects to completion. Ability to lead development/implementation team.

Languages

• English
• Japanese