Description

Company Description

Publicis Sapient is a digital transformation partner helping established organizations get to their future, digitally enabled state, both in the way they work and the way they serve their customers. We help unlock value through a start-up mindset and modern methods, fusing strategy, consulting, and customer experience with agile engineering and problem-solving creativity. United by our core values and our purpose of helping people thrive in the brave pursuit of next, our 20,000+ people in 53 offices around the world combine experience across technology, data sciences, consulting, and customer obsession to accelerate our clients' businesses through designing the products and services their customers truly value.

Job Description

At Publicis Sapient, we help our clients with their Digital Business Transformation journey. In the energy & commodities trading space, our clients are increasingly investing in the transformation of their digital estate, architecting for speed and agility in the context of the challenges and opportunities brought by the Energy Transition.

As Product Manager at Publicis Sapient, you will serve as one of our clients' trusted advisors, assisting our senior client facing leaders in defining, articulating, and executing ETRM product strategy that transforms customer experience and business outcomes.

Responsibilities

Your Impact:

• Provide direct onsite Endur support to business users, handling daily queries and resolving production issues.
• Independently own and manage support requests, ensuring timely and effective resolution.
• Diagnose and troubleshoot Endur issues, including trade lifecycle, settlements, risk reporting, and system performance.
• Liaise with traders, risk managers, and back-office teams to understand their needs and provide technical and functional solutions.
• Collaborate with IT teams and third-party vendors to escalate and resolve complex technical issues.
• Analyse recurring issues and work on proactive improvements to reduce future incidents.
• Perform system monitoring, health checks, and incident management for the Endur environment.
• Document issues and resolutions in the knowledge base to enhance future support efficiency.
• Provide training and guidance to users on Endur functionalities and best practices.

Qualifications

Required Skills & Experience:

• Minimum of 8+ years of experience working on Endur. Added advantage if there is relevant experience in an Endur application maintenance or production support role.
• Strong understanding of Endur modules, including trading, risk, settlements, and reporting.
• Ability to independently manage support requests, prioritize tasks, and work without direct supervision.
• Excellent troubleshooting skills with the ability to diagnose and resolve issues efficiently.
• Familiarity with SQL queries and Endur data structures for debugging and issue analysis.
• Strong communication and stakeholder management skills to support front office, risk, and operations teams.
• Experience working in a high-pressure trading environment with tight SLAs.
• Prior exposure to incident, problem, and change management processes in ITIL-based environments is a plus.

Nice to Have:

• Exposure to crude and products.
• Knowledge of scripting or automation for support efficiency.
• Exposure to commodity or energy trading environments.

Additional Details:

• The selected candidate must be able to work independently and handle support responsibilities without direct supervision.
• 5 days a week onsite at client location in Abu Dhabi

Additional Information

• An inclusive workplace that promotes diversity and collaboration.
• Access to ongoing learning and development opportunities.
• Competitive compensation and benefits package.
• Flexibility to support work-life balance.
• Comprehensive health benefits for you and your family.
• Generous paid leave and holidays.
• Wellness program and employee assistance.

As part of our dedication to an inclusive and diverse workforce, Publicis Sapient is committed to Equal Employment Opportunity without regard for race, colour, national origin, ethnicity, gender, age, disability, sexual orientation, gender identity, or religion