SUMMARY:  The Sales Operations Specialist, reporting to the Sr. Director of Operations, collaborates closely with Sales, Operations, IT, Marketing, and Merchandising teams. This role focuses on enhancing sales effectiveness and productivity through various activities. Responsibilities include addressing sales and operational challenges, identifying process improvement opportunities through data analysis, and facilitating effective communication between sales and customers. Additionally, the role involves managing data and product content for customers and assisting in fulfilling custom data requirements for both new and existing customers.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following.  Other duties may be assigned.

• Collaborate with Sales, Operations, IT, Marketing, and Merchandising teams on significant sales initiatives
• Manage escalated customer issue resolution through to completion, including prompt action coordination with organization departments as needed
• Examine and decide on price override requests, either approving or denying the request in alignment with company guidelines
• Examine and process customer compliance fines and chargebacks, pinpointing root causes, and offering solutions to leadership.
• Prepare sales reports
• Coordinate paper truckload orders and special non-stock orders with Purchasing and Customer Support
• Work with Sales team to execute custom product data requirements for customers
• Assist with daily tasks for emerging sales prospects, including 3PL partnerships
• Regulate product assortment criteria by account
• Manage content portals for large customer including initial setup, item updates
• Assist in catalog maintenance activities for existing customers to efficiently facilitate new sku add requests providing feedback to sales team on areas of expansion and improvement
• Execute merchandising projects to improve the quality of content available on customer websites, for the purpose of driving additional sales through SPR
• Respond to custom data requirements of customers, and interact with buyers for the purposes of executing sku addition projects.
• Manage content spreadsheets for customers by compiling data from price files, content files, and other sources so that customers can successfully load SPR products onto their websites for resale using the highest quality content available.

COMPETENCIES:

Analytical

Problem Solving

Organizational Skills

Attention to Detail

Communication

Customer Focus

Delivers Results

Interpersonal Skills

Professionalism

QUALIFICATIONS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Possess a thorough understanding of SPR departments to guarantee precise and prompt customer response times
• Strong written and verbal communication skills
• Innovative thinking skills
• Works well in a challenging environment
• Strong project and time management skillset
• Strong proficiency in fact finding
• High level of proficiency in judgment
• Superior attention to detail
• Ambitious and "can do" attitude
• Proficient in Microsoft Excel

EDUCATION and/or EXPERIENCE:

Four-year college degree from an accredited institution.  Merchandising, Sales, and or customer service experience in a business-to-business customer segment.  

Language Ability: 

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.  Ability to communicate effectively, both verbally and in written form.

Math Ability: 

Ability to calculate figures and amounts such as discounts, interest, proportions, and percentages.  Understanding of basic algebra.

Reasoning Ability: 

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.  Ability to organize.

Computer Skills: 

PC proficiency, including Excel, Word, and database software and e-mail.   Knowledge of Access, SQL, and/or Filemaker Pro is helpful.  Knowledge of Vlookup, Concatenate, and other Excel functions are a plus.

Work Environment: 

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The noise level in the environment is moderate. 

Physical Demands: 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job the employee is regularly required to sit; use hands and fingers to handle or feel; reach with hands and arms and talk or hear. The employee is occasionally required to stand and walk. 

The employee is occasionally required to lift up to 10 pounds. The vision requirements include: close vision, distance vision, peripheral vision and ability to adjust focus.