Description

As a System Administrator in the Salesforce Team, you will play a key role in translating business requirements into effective solutions and supporting the delivery of products and features that drive operational excellence by leveraging out of the box platform capabilities. You will collaborate with stakeholders and cross-functional teams to overcome challenges, manage dependencies, and ensure the successful release of enhancements that maximize platform value.

In this role, you will develop your expertise by engaging in change management activities, supporting end-users, and maintaining high standards of system integrity and compliance. You will contribute to the continuous improvement of our processes and products, while building your skills and advancing your career in an environment that prioritizes growth, learning, and best practices.

Job responsibilities

• Take responsibility for administering and optimizing the Salesforce org.
• Configure, customize, and maintain Salesforce functionalities such as user management, case management, opportunity management, data management, omni-channel, email-to-case, knowledge base, and service processes.
• Design and build flows (screen, record-triggered, scheduled) and other automations and formulas.
• Maintain custom metadata, custom settings and org certifications.
• Maintain system security, data integrity, and user access controls.
• Configure complex reports and dashboards to enhance service operations.
• Serve as a trusted advisor to stakeholders by gathering requirements and delivering scalable, best-practice solutions.
• Support and train end-users to drive adoption and maximize the platform's capabilities.
• Partner with cross-functional teams to assist with broader Salesforce initiatives and improvements.
• Participate in change management activities, ensuring compliance with the firm's risk, controls, and regulatory standards.
• Stay on top of newest Salesforce product releases and proactively offer them to stakeholders to improve their experience.

Required qualifications, capabilities, and skills

• 2+ years of experience or equivalent expertise as a hands on Salesforce administrator
• Demonstrated experience or equivalent expertise in business analysis, product management or project management
• Exposure to operational management and change readiness work streams
• Excellent understanding of standard Salesforce object relationships, particularly unique ones such as Person Accounts, Activities, Opportunities etc.
• Excellent understanding of the standard Salesforce sharing model including role hierarchy, sharing rules, permission sets etc.
• Salesforce Administrator certification

Preferred qualifications, capabilities, and skills

• Emerging knowledge of product release and deployment processes
• Additional Salesforce certifications such as Sales, Service, Experience Cloud or others

Optional but desirable qualifications, capabilities, and skills

• Prior experience working in the financial services industry
• Basic understanding of SOQL
• Good understanding of Service Cloud Messaging for In-app and Web (MIAW)
• Familiarity with email services such as Microsoft Outlook or similar
• Familiarity with CTI integrations using Amazon Connect or similar
• Familiarity with access management systems such as Idaho or similar
• Familiarity with IT service systems such as ServiceNow or similar

About Us

J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

About the Team

Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we're setting our businesses, clients, customers and employees up for success.