Description

Cognizant (NASDAQ: CTSH) is a leading provider of information technology, consulting, and business process services, dedicated to helping the world's leading companies build stronger businesses. Headquartered in Teaneck, New Jersey (U.S.), Cognizant combines a passion for client satisfaction, technology innovation, deep industry and business process expertise, and a global, collaborative workforce that embodies the future of work. Cognizant is a member of the NASDAQ-100, the S&P 500, the Forbes Global 2000, and the Fortune 500 and is ranked among the top performing and fastest growing companies in the world.

Our Culture

Your passion, integrity and experience are integral to Cognizant's success. You will join a dynamic and expanding global leader in IT and Business consultancy where you will be valued for who you are. We take pride in our partnership with our clients, so your ability to add value and provide exceptional service to our clients is fundamental to your success. In return, you will be presented with opportunities to develop your career and collaborate with talented colleagues in a supportive, diverse environment.

At Cognizant we recognize that companies that are open and welcoming to a multi-culturally diverse workforce will thrive with fresh perspectives and collaborative knowledge. Cognizant focuses on promoting & increasing gender diversity and providing a workplace which encourages great participation and an equal playing field, where merit and accomplishment are the only criteria for success.

Job Summary:

We are looking for a Senior Business Process Consultant at Cognizant who is an exceptional professional who assumes a critical role in guiding clients and teams towards successful process optimization through the implementation of best practices.

Roles & Responsibilities :

• With an extensive understanding of industry standards and proven market practices, they deliver tailored solutions that effectively address unique challenges and drive process excellence for each client.

• As a trusted advisor, the Senior BPC cultivates a collaborative environment that fosters knowledge sharing and continuous improvement, actively collaborating with teams and clients to achieve mutual success. Leveraging their expertise, they skillfully develop strategic roadmaps that outline a well-structured and incremental approach to process maturity, ensuring a smooth transition towards optimized operations.

• Through meticulous analysis, strategic guidance, and the establishment of performance metrics, the Senior BPC guarantees the seamless integration of best practices, resulting in heightened efficiency, enhanced effectiveness, and sustainable growth for the organization.

• Business Process Consultant takes on a secondary responsibility of providing functional support to the Business Development teams during pre-sales activities, leveraging their expertise to assist in building tailored solutions that precisely align with client requirements.

Skills Required:

• Process Design, Management, and Improvement
• Requirements Gathering and Management
• Service Management
• Measurements, Metrics and Reporting
• Continual Improvement
• Microsoft Excel, PowerPoint, Visio, Word
• Data analysis
• Wireframing/Mockups (Desired)
• 5+ years' experience process development, management, and improvement
• 3+ years' experience in ServiceNow
• Current Australian Citizenship, with / the ability to gain required Government Security Clearances

Certifications:

• CPDE (Required or equivalent)
• ITIL v3 or 4 (Required)
• Six Sigma (Desirable)
• Agile (Desirable)
• Prosci (Desirable)
• TOGAF (Desirable)
• Should have their SN Certifications:
• CSA
• Business Process for Implementation

Benefits:

Joining Cognizant will give you the opportunity to learn and collaborate with some of the most talented people in the industry, while having your finger on the pulse of emerging industry trends and working on the cutting edge of technology in your field of expertise.

We recognize that our people perform at their best when they feel valued as significant contributors and that is why at Cognizant, taking care of our employees is a priority:

• You can pursue innovative career tracks and opportunities here

• You can enhance your professional development through education and dedicated training

• We'll give you the skills you need to keep pace with the changing workplace while our compensation, benefits and wellness packages help you stay healthy and plan for the future.

Next Steps:

Please reach out to our friendly and welcoming team today to apply and register your interest for this full-time role. We'd love to help you get your next role and enable you to fulfil your professional ambitions.