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Hapag-Lloyd AG
Hamburg, Germany
(on-site)
Posted
26 days ago
Hapag-Lloyd AG
Hamburg, Germany
(on-site)
Job Type
Full-Time
Senior Strategic Project Manager (m/f/d) Customer Quality - limited for 24 months
The insights provided are generated by AI and may contain inaccuracies. Please independently verify any critical information before relying on it.
Senior Strategic Project Manager (m/f/d) Customer Quality - limited for 24 months
The insights provided are generated by AI and may contain inaccuracies. Please independently verify any critical information before relying on it.
Description
Job DescriptionThe Senior Strategic Project Manager (m/f/d) is responsible for leading strategic, global transformation initiatives across the organization, from concept creation through execution and benefits realization. The role requires strong end-to-end ownership, cross-functional coordination, and the ability to translate strategy into scalable, high-impact delivery.
The incumbent will work closely with Head Office and regional leadership, IT, QSC, and GCC teams, ensuring alignment, transparency, and measurable business outcomes through disciplined execution and executive-level storytelling.
Responsibilities
Concept Development & Strategic Planning
- Translate HL 2030 strategic objectives into clear project concepts, frameworks, and execution roadmaps
- Continuously assess voice of customer insights, market trends, and competitive dynamics to shape and support strategic priorities
Project Execution, Rollout & Delivery
- Lead end-to-end project delivery, from planning and implementation through rollout and post-launch stabilization
- Partner with IT, Digital, Process Excellence, and other functional teams to deliver scalable and sustainable solutions
Stakeholder Management & Governance
- Drive alignment across diverse stakeholder groups through structured governance forums and engagement models
- Manage stakeholder expectations, resolve conflicts, and ensure timely, well-informed decision-making
Executive Communication & Reporting
- Create C-level-ready reporting and updates using Salesforce Analytics, Qlik Sense dashboards, and tailored stakeholder feedback
- Enable senior leadership to make data-driven decisions through concise, insight-focused communications across Head Office and Regions
Performance Tracking & Continuous Improvement
- Track KPIs, milestones, and benefits realization to ensure delivery of committed outcomes
- Lead performance management initiatives linked to the HL 2030 strategy, driving continuous progress
Team Leadership & Development
- Build, lead, and develop a team of project and program managers to deliver on the "Undisputed No. 1 for Quality" strategy
- Provide coaching and mentorship, supporting continuous improvement and professional development
Qualifications
Professional Experience
- 8+ years of experience in project or program management, preferably within complex, matrix organizations
- Proven track record in leading large-scale, cross-functional, or transformational initiatives
- Experience in shipping, logistics, or global service environments is an advantage
Core Competencies
- Strong conceptual thinking and structured problem-solving skills
- Excellent stakeholder management and influencing abilities, including at senior leadership levels
- Exceptional communication, storytelling, and presentation skills
- Ability to translate complex topics into clear, executive-level narratives
- High level of ownership, accountability, and execution focus
- Resilient, analytical, and outcome-oriented mindset with strong attention to detail
About Us
With a fleet of 313 modern container ships and a total transport capacity of 2.5 million TEU, Hapag-Lloyd is one of the world's leading liner shipping companies. In the Liner Shipping segment, the Company has around 14,000 employees and 400 offices in 140 countries. Hapag-Lloyd has a container capacity of 3.7 million TEU - including one of the largest and most modern fleets of reefer containers. A total of 133 liner services worldwide ensure fast and reliable connections between more than 600 ports on all the continents. In the Terminal & Infrastructure segment, Hapag-Lloyd has equity stakes in 21 terminals in Europe, Latin America, the United States, India and North Africa. Around 3,000 employees are assigned to the Terminal & Infrastructure segment and provide complementary logistics services at selected locations in addition to the terminal activities.
About the Team
We offer:
- The opportunity to introduce solutions that you are individually convinced of, and to constantly take on fresh challenges with a distinguished level of responsibility
- Excellent career development opportunities, supported by a spacious range of training and development courses
- Competitive remuneration (13 salaries plus vacation pay) and various additional benefits with a financially healthy company
- A minimum of 28 days of vacation, flextime, capital-forming benefits, company pension plan
- Company restaurant with everyday fluctuating, great-quality dishes to choose from as well as coffee bar
- Centrally located between the main train station and Jungfernstieg as well as subsidized public transportation
- Blended work model: 3 days a week at our headquarters in the heart of Hamburg and 2 days a week of mobile work
- Health and company sports programs (e.g. yoga, sailing, company doctor, etc.) as well as bicycle leasing
Please use our online tool for applying with us.
We ask staffing consultants and recruiting firms to refrain from sending us unsolicited profiles and CVs of potential candidates for this or other positions advertised on our website.
Job ID: 82257376
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