Description

This is a remote-based role with occasional travel to UK offices and some flexible out‑of‑hours work, depending on business needs.

Purpose of the Role

We're looking for a proactive and people‑focused Service Transition Manager to play a key role in ensuring new and enhanced services move smoothly from project delivery into Business as Usual (BAU) support. You'll help maintain the accuracy of our service knowledge, maximise availability, and ensure our teams are fully prepared to support live services from day one.

Working closely with Project Managers, external partners, and internal support teams, you'll oversee the end‑to‑end transition process and own the go‑live schedule for BAU support.

What you will do

This role offers real variety and influence. Working with your Line Manager, you'll shape your own objectives-but here's what you'll focus on:

• Lead the successful transition of new or updated services from project delivery into BAU, ensuring all teams, vendors, and contracts are aligned and ready.
• Coach, mentor, and support both internal team members and external partners to drive strong collaboration and capability.
• Build and maintain succession plans for key technical skills to ensure our teams are future‑ready.
• Design, refine, and embed effective service transition processes that ensure a seamless experience every time.
• Maintain and enhance knowledge repositories so each service is fully documented, accurate, and integrated within our systems.
• Develop strong working relationships with stakeholders across the business, acting as a trusted partner.
• Make sure all operational and commercial considerations are factored into service delivery, working with senior leadership as needed.

Who we are looking for

We're seeking an experienced and confident Service Transition Manager who brings:

• Proven experience managing IT projects.
• A broad understanding of IT infrastructure, operating systems, and technologies-enabling you to effectively challenge and support technical teams and suppliers.
• Extensive experience working with onshore and offshore third‑party providers, including managing multiple vendors.
• Strong knowledge of ITIL and its application within service delivery, alongside solid infrastructure awareness.
• Experience hosting conference calls, incident reviews, and resolution sessions.
• (Desirable) ITIL Foundation V3 and Prince2 Foundation certifications.

You'll thrive here if you are self‑motivated, articulate, and able to adapt your communication style across audiences. We're looking for someone who is agile, calm under pressure, passionate about customer care, and naturally collaborative. Organisation, proactivity, and teamwork are key.

In return you will be welcomed and supported by our Ardonagh family joining an organisation that cares about you as a person and your wellbeing. Some of the other benefits are:

• Holiday entitlement of 26 days plus bank holidays, increasing with length of service
• 35 hour working week
• Opportunity to progress your career across the entire Ardonagh family
• Award-winning learning & development offering and support to obtain professional qualifications to enhance your knowledge and career prospects
• Pension scheme for when you feel it's time to retire
• 24-hour Employee Assistance support for you and your family's physical and mental wellbeing
• Corporate perks such as discounted gym memberships, cinema tickets, shopping, Eyecare vouchers, cycle to work and much more
• One day paid volunteering to give back to our communities
• Ardonagh Community Trust (ACT) - raising funds for charity with donation matching in your local community
• The Spotlight Awards, where we celebrate the best of the Ardonagh Group and all the bright talent across our business.

We offer genuine potential for both personal and professional development, come and be part of our story and help us shape our future. So, what are you waiting for? Apply today and one of our team will be in touch.

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Everywhen is an equal opportunities employer, with a growing and thriving diversity, equity and inclusion strategy; we are committed to a working environment that is free from discrimination, is inclusive, and empowers our people to bring their whole self to work and reach their full potential.

If your application is successful, we will conduct relevant employment checks prior to you commencing employment with us. These will include verifying your recent employment, address, credit history and a standard criminal record check.

Please note: We may close a vacancy prior to the publish end date if the required quality or number of applications has been received.

Note to recruiters and employment agencies: We will not pay for unsolicited CVs from recruiters and employment agencies unless we have a signed agreement and have requested assistance, in writing, for a specific opening.

Click here here to see our standard benefits page