Description

You're ready to gain the skills and experience needed to grow within your role and advance your career - and we have the perfect software engineering opportunity for you.

As a Software Engineer II at JPMorganChase within the Consumer and community banking, you are part of an agile team that works to enhance, design, and deliver the software components of the firm's state-of-the-art technology products in a secure, stable, and scalable way. As an emerging member of a software engineering team, you support a spring boot-based framework (Photon) and its associated services. The Framework is used by thousands of JPMC (JPMorgan Chase) software engineers. Our product is at the heart of the cloud enabled modern microservices based applications that power our business.

Job responsibilities

• Handle the level 1 & 2 product support tickets and own them to resolution with customer satisfaction.
• Collaborate with internal stakeholders and partners to maintain service level and delivery obligations.
• Be an active participant in the refinement and growth of our product and services.
• Identify and clear any roadblocks while monitoring performance and issue resolution with internal partners.
• Ensure training and product knowledge transfers are conducted as required.
• Contribute to product documentation and knowledge-based articles and maintain them to help customers resolve issues without further escalation.
• Recommend technical and process improvements where possible to improve the overall effectiveness or marketability of a product

Required qualifications, capabilities, and skills

• Formal training or certification on software engineering concepts and 2+ years applied experience
• Tech Support management background with Java and Spring knowledge
• Any experience and/or knowledge of cloud computing, Spring Boot, Kafka, databasess.
• Strong communication skills to partner effectively with cross-functional stakeholders
• Self-managed to execute multiple concurrent initiatives in a fast-paced results and performance-driven environment
• Strong ability to analyze issues & problems, recommend solutions, and communicate effectively & confidently (both verbal and written)
• Strong documentation and reporting skills
• True passion for making a frictionless product support process while being obsessed with the client experience

Preferred qualifications, capabilities, and skills

• Familiarity with modern front-end technologies
• Exposure to cloud technologies - AWS and Kubernetes