Description
Title: Software Support Analyst
Division: Finance & Operations
Department: Data & Technology Services
Salary Placement: Level 34 ($37.70-45.06)
Days/Hours: 260 8-hour Days
Location: Bremerton, Hybird- Remote
Supervisor: Director of Data and Technology Services
Train school district personnel in the use of the student records system programs utilizing individual, small group and workshop training formats.
Provide technical assistance to school district personnel regarding the implementation of software processes and procedures for handling student records data related to ) student records systems applications.
Advise and assist district staff in data analysis and problem resolution of student records data and software issues.
Advise and assist in data administration, data collection, data field selection, and use of programs to meet school and district needs.
Advise and assist with establishing timelines and scheduling data entry according to each district’s reporting preference.
Manage interactions with school district end users by utilizing the request tracking system; log issue updates and resolutions to support requests in the tracking system.
Develop, evaluate, revise, and conduct training for school district personnel in the use of the software system programs utilizing individual, small group, open lab, online, and workshop training formats.
Perform root cause analysis and develop checklists for typical problems.
Troubleshoot application software problems by evaluating the client’s description of the problem, asking pertinent questions, duplicating the situation, testing the application, gathering documentation, and acting as a liaison between the client and WSIPC staff.
Gather, analyze, and present information in a clear and concise manner.
Collaborate with other team members in the use of application software, analysis techniques, training skill development, presentations, and team processes.
Mentor teammates in the use of application software, analysis techniques, trainings, presentations, and computer equipment.
Perform assigned tasks required to support school districts in migrating data to the Qmlativ platform: Coach in business process change requirements, validate data, complete implementation tasks, configure, train, provide post-migration support, and help districts gain the benefits of new features and functionality.
Perform other duties as assigned.
Requirements
Bachelor’s degree. Appropriate experience may be substituted.
Three years’ experience in using student records software in a school district or ESD setting preferred.
Experience using or supporting the use of Skyward, Student Management Suite preferred.
Experience performing data analysis preferred.
Experience using MS Office Suite products
Experience in developing and conducting group presentations.
Experience providing technical user training and support.
Valid driver’s license.
The role requires a blend of technical proficiency, critical thinking skills, and a commitment to delivering excellent customer service. The position requires travel to school districts and other education related agencies and has remote work flexibility.
Ability to apply knowledge of school business/reporting practices to the training of school district staff on usage and application of student records.
Must have problem solving and analytical skills.
Must have good human relations, interpersonal and public relations skills.
Must have excellent verbal and written communication skills.
Must have accurate keyboarding and calculator skills.
Ability to apply analytical thinking and techniques.
Ability to work independently and manage multiple assignments.
Must have excellent organizational skills.
Ability to follow through on tasks and assignments.
Ability to make effective verbal presentations, clearly conveying technical information to non-technical audiences.
Ability to work flexible days and hours
Ability to travel; reliable transportation, appropriate auto insurance.
Must have a reliable home internet service to accommodate online meetings/trainings.
