Description

External Retirement Plan TRS or ORP Employment Type Employee Benefits Eligibility Benefits Eligible Full/Part time Full Time Work Schedule Additional Schedule Information
Monday-Friday, 8:00 a.m.-5:00 p.m.
Advertised Salary $48,000+, Commensurate with Experience Posting Date 02/13/2026 Open until filled Yes Closing Date Proposed Starting Date 03/23/2026 Special Instructions to Applicants Location of Vacancy Athens Area EEO Policy Statement
The University of Georgia is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to age, color, disability, genetic information, national origin, race, religion, sex, or veteran status or other protected status. Persons needing accommodations or assistance with the accessibility of materials related to this search are encouraged to contact Central HR (hrweb@uga.edu).
USG Core Values Statement
The University System of Georgia is comprised of our 26 institutions of higher education and learning, as well as the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 8.2.18.1.2 and can be found online at https://www.usg.edu/policymanual/section8/C224/#p8.2.18_personnel_conduct.

Additionally, USG supports Freedom of Expression as stated in Board Policy 6.5 Freedom of Expression and Academic Freedom found online at https://www.usg.edu/policymanual/section6/C2653.

Position Information

Classification Title Student Services Pro II FLSA Exempt FTE 1.00 Minimum Qualifications
Bachelor's degree in a related field or equivalent and 2 years of professional experience
Preferred Qualifications Position Summary
The position will serve as the primary resource for students, parents, faculty, staff, alumni, departmental offices, and the general public regarding a wide variety of issues and concerns related to registration and student records at the University. Duties include the comprehension and application of University student information systems, policies, and practices toward providing expert service. The position serves as an advocate for student academic success, drawing upon knowledge of policies and procedures in an effort to proactively offer solutions to students with questions related to registration and academic history.
Knowledge, Skills, Abilities and/or Competencies

• Expert customer service and communication skills.
• Ability to manage a fast-paced service environment.
• Ability to maintain strict confidentiality.
• Strong critical thinking and problem-solving skills.
• Thorough knowledge of UGA academic policies and procedures.
• Ability to deescalate tense situations.
• Ability to establish strong professional relationships with the campus community.
• Banner student knowledge.

Physical Demands

• Sit at a desk and computer for long periods of time.
• Stay on the phone for continuous calls.
• Escort visitors.
• Travel on campus for meetings.

Is driving a responsibility of this position? No Is this a Position of Trust? Yes Does this position have operation, access, or control of financial resources? No Does this position require a P-Card? No Is having a P-Card an essential function of this position? No Does this position have direct interaction or care of children under the age of 18 or direct patient care? No Does this position have Security Access (e.g., public safety, IT security, personnel records, patient records, or access to chemicals and medications) Yes Credit and P-Card policy
Be advised a credit check will be required for all positions with financial responsibilities. For additional information about the credit check criteria, visit the UGA Credit Background Check website.
Background Investigation Policy
Offers of employment are contingent upon completion of a background investigation including, a criminal background check demonstrating your eligibility for employment with the University of Georgia; confirmation of the credentials and employment history reflected in your application materials (including reference checks) as they relate to the job-based requirements of the position applied for; and, if applicable, a satisfactory credit check. You may also be subject to a pre-employment drug test for positions with high-risk responsibilities, if applicable. Please visit the UGA Background Check website.

Duties/Responsibilities

Duties/Responsibilities
Serve as the primary resource for a wide variety of issues and questions related to registration and student records at the University:

• Triage and answer a wide range of questions/issues generated from students, parents, faculty, staff, and alumni in person, through the four office email accounts and office phone line.
• Assist students with a wide variety of issues and concerns regarding their academics at UGA, applying university policies and procedures.
• Offer options for students in resolving a variety of problems regarding their registration and academic record such as late-adds, withdrawals, MyPrograms, holds, applying to graduate, Education Affairs Committee referrals, etc.
• Serve as liaison for the student/faculty/alum when referring to another division in the office.
• Assist and train student workers.
• Liaise with other offices, such as the EITS helpdesk, the Office of Student Financial Aid, the Office of Global Engagement, the Equal Opportunity Office, Student Conduct, Academic Honesty, etc.

Percentage of time 50 Duties/Responsibilities
Conduct a variety of system processing:

• Process verifications in Banner of student and enrollment data in a timely fashion in accordance with office and FERPA guidelines.
• Process degree verifications, loan deferments, and letters of good standing to other institutions, guaranteed student loans, insurance companies, and other external agencies.
• Troubleshoot National Student Clearinghouse issues and process queues.
• Process and document Dean's Certifications.
• Process late adds and section changes.
• Assist with processing documents needed for audits.

Percentage of time 30 Duties/Responsibilities
Research, assess, and resolve issues related to student records:

• Assess and resolve Banner/Athena issues such as registration restriction errors, withdrawal processing, tuition assessment, final grades, eGrade, clearing holds, tuition assistance, MyID errors, etc.
• Consult USG and UGA policies; refer to the UGA Bulletin as appropriate.
• Report to office technical team any connectivity and system issues.
• Recommend updates to Office of the Registrar website.

Percentage of time 15 Duties/Responsibilities
Other duties as assigned.
Percentage of time 5

Contact Information

Recruitment Contact

Contact Details
For questions concerning this position or recruitment progression, please refer to the Recruitment Contact listed below.
Recruitment Contact Name John Arnold Recruitment Contact Email jra51408@uga.edu Recruitment Contact Phone

Posting Specific Questions

Required fields are indicated with an asterisk (*).

Applicant Documents

Required Documents

1. Resume/CV
2. Cover Letter

Optional Documents