Description

Job Description

The Sarnova Family of companies includes Digitech Computer, Bound Tree Medical, Tri-anim Health Services, Cardio Partners, and Emergency Medical Products

Digitech is a leading provider of advanced billing and technology services to the EMS transport industry. Since its founding in 1984, Digitech has refined its software platform to create a cloud-based billing and business intelligence solution that monitors and automates the entire EMS revenue lifecycle. Digitech leverages its proprietary technology to offer fully outsourced services that maximize collections, protect compliance, and deliver results for clients.

Summary:

The Technical Project Manager will own the postimplementation phase for complex clients—particularly those with sophisticated contracting requirements, reporting obligations, thirdparty integrations, or hardware/software needs beyond standard onboarding. This role ensures stakeholders stay aligned, outstanding tasks are executed, and clients experience a smooth, successful transition following GoLive. This position requires strong technical aptitude, excellent communication skills, and prior experience managing projects tied to large government contracts, complex technical deliverables, or highrevenue client engagements.

Essential Duties and Responsibilities:

• Manage all client onboardings postGoLive, serving as the primary point of contact for outstanding deliverables and ongoing onboarding tasks
• Drive completion of all tasks not covered in initial onboarding, ensuring no gaps remain during the transition to full operational status
• Interpret, analyze, and understand complex client contracts, identifying obligations related to reporting, integrations, hardware/software, and other postimplementation needs
• Translate contractual requirements into actionable project plans and ensure all commitments are met
• Oversee creation, customization, and delivery of all postGoLive reports, ensuring accuracy and compliance with contract requirements
• Gather and validate all custom reporting specifications from stakeholders
• Develop a strong understanding of Digitech's full billing software suite, onboarding workflow, and integration processes.
• Coordinate technical projects including:
  • Thirdparty program interfaces (inbound and outbound)
  • External system connections (CAD, ePCR, RPAs, etc.)
  • Hardware and software ordering or configuration
  • API, XML, HL7, CSV, XLSX file workflows and validation
• Troubleshoot workflow, data, or integration issues, escalating to senior technical staff or vendors as needed
• Serve as the bridge between Sales, Client Relations, Credentialing, Integrations, Billing, Development, Analytics, and vendors to drive completion of all outstanding deliverables
• Schedule, lead, and document meetings between Digitech, clients, and thirdparty technical personnel
• Communicate project status, blockers, deliverables, risks, and next steps clearly and proactively
• Define project milestones, timelines, dependencies, and resource needs
• Track, manage, and resolve production issues discovered pre or postGoLive
• Document new work tickets, monitor progress, and ensure timely resolution
• Prioritize workload across multiple clients and vendors to meet deadlines
• Escalate highseverity issues appropriately when risks arise
• Identify potential risks early—both precontract and postimplementation—and develop mitigation or contingency plans
• Ensure all releases, interfaces, and onboarding deliverables are highquality, accurate, and aligned with strategic and contractual objectives
• Maintain transparency with all stakeholders through timely status updates and reporting
• Build strong, productive relationships with key client decision-makers
• Serve as a trusted advisor, ensuring clients feel supported throughout postimplementation and beyond
• Additional job duties as assigned

Skills/Experience Required:

• Education: Bachelor's Degree in project manager, computer science or similar preferred
• Experience managing complex technical projects, preferably related to government contracts, EMS systems, SaaS solutions, or healthcare IT integrations
• Strong analytical and problemsolving skills with the ability to interpret technical documents, data workflows, and file formats (XML, HL7, CSV, XLSX)
• Experience troubleshooting technical, data, or workflowdriven issues
• Knowledge of system development processes or experience as a Business Analyst or Systems Analyst preferred
• Familiarity with electronic file storage, transmission methods, and system interfaces.
• Proficiency with the Microsoft Office Suite (Excel, Word, Outlook, Teams)
• Excellent written and verbal communication skills, with the ability to simplify complex concepts for nontechnical stakeholders
• Strong organizational skills with the ability to juggle multiple client projects simultaneously
• Experience coordinating crossfunctional teams and managing client expectations
• Ability to work independently and drive project outcomes in a remote environment.
• Comfortable working closely with vendors and external technical team
• High attention to detail, professionalism, and followthrough
• Ability to independently manage all aspects of the job role including required goals and business practices in a remote environment

Physical Requirements:

• Ability to talk, hear, and see clearly to read and interpret information
• Regular use of a computer, phone, and standard office equipment
• May be required to travel for business purposes
• Ability to secure confidential information
• Perform all duties in a professional environment free of noise or anything that would create a negative customer experience

Work Schedule: Employee will be required to work a minimum of forty (40) hours of per week or as many hours as it may take to perform above job duties. Schedule may vary based on business demands and will require a combination of office hours as well as work performed after hours and/or weekends at times.

Sarnova is an Equal Opportunity Employer. We offer a competitive salary, commensurate with experience, along with a comprehensive benefits package, including 401(k) Plan. EO/M/F/Veterans/Disabled.

Our mission is to be the best partner for those who save and improve patients' lives. Excellence in delivering upon our mission is dependent upon having a diverse team that is empowered to bring their full, authentic self to work each day. We strive to create a workplace that reflects the communities we serve, and we are passionate about creating an inclusive workplace that promotes and values diversity.

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