Description

Summary

To maintain and ensure the highest quality standards for the scheduling and installation of all commercial tile jobs.

Essential functions

• Review all tile jobs prior to installation date. Forward any feedback to the Sales Team and Project Manager prior to installation date.              
• Visit ongoing and new job sites, make sure installers have all the materials, proper paperwork and make sure that all the installations meet Manufacturers and Floors Etc. standards. 
• Review measured tile projects with Estimators to guide them with best installation methods.
• Review installation schedule and schedule requests. Ensure continued work for the tile installers.
• Communicate with Installers daily and update Salespeople/PM’s on progress of their jobs.
• Responsibilities include, but are not limited to, Pre-Con meetings, overseeing the installation process, managing punch list, project closeouts, coordinating daily, weekly, monthly manpower, Procore, and maintaining clear communication with teams. 
• Call installers to review their job and/or site visits for upcoming jobs. 
• Communication with assigned FM’s and Customers ahead of time to confirm the readiness of the project.
• Updates and continued training with NTCA, TCNA, ANSI, to include Subcontractor Crews. Also share information with Commercial Teams, FM’s, PM’s, Estimator’s, Sales. 
• Responsibilities will also include day-to-day oversight and field management, as this position will lead field projects and serve as a key leader in tile and stone operations. 

Requirements

Competencies 

•         Provide outstanding customer service and demonstrate that the customer always comes first.
•         Displays a positive, constructive, “can do” attitude.
•         Uses sound judgment and discernment skills.
•         Takes ownership for one’s own performance and is actively engaged in becoming proficient at their job.
•         Ability to understand how one’s tasks and responsibilities are related to other departments, the company business,            and the local flooring industry.
•         Works diligently and thrives in a fast-paced work environment.
•         Projects maturity and professionalism.
•         Demonstrated poise, tact and diplomacy.
•         Strives to proactively identify potential problems and offers or suggests effective solutions.

Required qualifications. 

Technical knowledge in the installation of ceramic/ stone, wood, vinyl and carpet.

Preferred qualifications

NTCA, TCNA, ANSI – Certifications

Slab Installation Training