Description

Shape the future of client service by driving inquiry management and transformation at scale. Be at the heart of strategic planning and execution, partnering with business, product, and technology to deliver measurable outcomes. Unlock your potential by building data‑driven business cases, optimizing delivery, and fostering a high‑performing, collaborative culture. Make your mark by aligning portfolios to strategy and improving client and operational experiences.

Job Summary
As a Program and Project Manager within Client Onboarding and Service in Global Banking, you lead strategy development and multi‑phase initiatives that advance inquiry management and service excellence. You partner with senior leaders to define the vision and roadmap, build data‑driven business cases, and translate discovery into product execution backlogs. You ensure objectives and key results are captured and delivered, promote team health and transparency, and remove impediments to maintain momentum. You collaborate across business, product, and technology to manage risks and controls while driving consistent, high‑quality execution.

Job Responsibilities

• Build strong relationships with business, product, and technology partners; set clear expectations and communicate progress with clarity.
• Co‑create the strategic vision and roadmap for client service; maintain line of sight across the portfolio and book of work.
• Lead discovery to understand client journeys and current‑state processes; identify opportunities and capabilities to elevate service.
• Develop data‑driven business cases and ensure alignment to strategy; guide initiatives from concept through initiation and execution.
• Govern portfolio data quality, documentation, and reporting for accuracy and transparency.
• Apply agile project and product management practices; drive process improvement and delivery discipline.
• Translate insights into prioritized product execution backlogs and multi‑phase plans.
• Use data storytelling and visualization to articulate benefits, value realization, and process improvements.
• Identify risks early and coordinate with control partners to meet legal, compliance, and risk requirements.
• Maintain team health by promoting collaboration, visibility, and continuous improvement.
• Ensure seamless transitions across the lifecycle and effective change management.

Required Qualifications, Capabilities, and Skills

• Bachelor's degree in a relevant field.
• Six years of experience in program or project management, transformation, product, or operations delivery.
• Proven experience building data‑driven business cases and aligning initiatives to strategy.
• Demonstrated ability to lead multi‑phase programs from discovery through execution and value realization.
• Proficiency with agile project and product management practices and process improvement.
• Strong strategic and analytical orientation with the ability to connect big‑picture goals to actionable plans.
• Exceptional written and verbal communication skills; adept at presenting complex concepts to senior stakeholders.
• Demonstrated stakeholder management and influence across cross‑functional teams.
• Highly organized with the ability to prioritize competing initiatives and maintain attention to detail.
• Ability to identify and manage risks and ensure appropriate controls and compliance.

Preferred Qualifications, Capabilities, and Skills

• Four years of people management experience leading high‑performing teams.
• Experience mapping client journeys and using discovery techniques to inform product backlogs.
• Expertise in data storytelling and visualization for executive reporting and decision support.
• Hands‑on experience with change management and benefits realization.
• Background in inquiry management or client service transformation in complex environments.
• Advanced degree or industry certifications in program/project management or process excellence

About Us

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans

About the Team

\n J.P. Morgan's Global Banking business is one of the largest wholesale banking client franchises in the world. We serve clients, including corporations, governments, states, municipalities, healthcare organizations, education institutions, banks and investors.

Global Investment Banking supports a broad range of corporations, institutions and governments by providing strategic advice, capital raising and risk management expertise.\n