Description

Huron is a global consultancy that collaborates with clients to drive strategic growth, ignite innovation and navigate constant change. Through a combination of strategy, expertise and creativity, we help clients accelerate operational, digital and cultural transformation, enabling the change they need to own their future.

Join our team as the expert you are now and create your future.

The Workday Financials Sr. Associate - Managed Services and Post Implementation Support will assist in the delivery of managed services for our Workday ERP clients. This role involves supporting the managed services team, resolving client issues, and ensuring high-quality service delivery. The ideal candidate will have a foundational understanding of Workday Financials, strong problem-solving skills, and a commitment to customer satisfaction.

Key Responsibilities:

• Support the daily operations of managed services by facilitating prompt resolution of client concerns.

• Support the Workday ERP managed services team by assisting with troubleshooting and resolving issues.

• Build client relationships by identifying their requirements and meeting expectations.

• Adhere to service delivery targets and assist in implementing strategies for continuous improvement.
• Collaborate with cross-functional teams to ensure seamless service delivery and integration with other systems.

• Keep current with Workday ERP updates and industry trends to support clients effectively.

• Help monitor SLAs and ensure contract compliance.

• Prepare and present regular reports on service delivery outcomes and client satisfaction to senior team members.

Qualifications and Skills:

• Proven expertise and hands-on experience on incidents and service requests, including configuration changes and enhancements, related to at least 1 of the following areas:
  • Record to Report
  • Contract to Cash
  • Procure to Pay
  • Expenses
  • Financials and Compliance Reporting
• Nice to have areas:
  • Business Assets
  • Banking and Settlement
  • Grants Management
  • Student Financials
  • Student Financial Aid

• Bachelor's degree in Information Technology, Business Administration, or a related field.
• Minimum of 4 years of experience in Workday services or similar roles.
• Good knowledge of Workday ERP modules and functionalities, with at least one certification (level 2 support).
• Strong problem-solving and analytical skills.
• Excellent communication and interpersonal skills.
• Ability to work collaboratively in a team environment.
• Strong organizational and time management skills.
• Customer-focused mindset with a commitment to delivering high-quality service.
• Knowledge of ITIL or other service management frameworks.

The Managed Services Senior Associate ensures successful client delivery by optimizing ERP systems and supporting organizational growth. This role demands technical expertise, strong skills, and a focus on exceeding client expectations.

The estimated base salary for this job is $115,000 - $140,000. The range represents a good faith estimate of the range that Huron reasonably expects to pay for this job at the time of the job posting. The actual salary paid to an individual will vary based on multiple factors, including but not limited to specific skills or certifications, years of experience, market changes, and required travel. This job is also eligible to participate in Huron's annual incentive compensation program, which reflects Huron's pay for performance philosophy. Inclusive of annual incentive compensation opportunity, the total estimated compensation range for this job is $134,250 - $161,000. The job is also eligible to participate in Huron's benefit plans which include medical, dental and vision coverage and other wellness programs. The salary range information provided is in accordance with applicable state and local laws regarding salary transpar2ency that are currently in effect and may be implemented in the future.

Position Level
Senior Associate

Country
United States of America