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Duke University
Durham, NC, United States
16 days ago
Duke University
Durham, NC, United States
18 days ago
Duke University
Durham, North Carolina, United States
16 days ago


Duke University Financial Aid seeks a systems and IT manager to oversee all technical aspects of financial aid delivery to undergraduate students. This position offers flexibility for either in-person or fully remote work options, and Duke welcomes candidates from any of the approved locations inside or outside of North Carolina to apply without expectations for relocation. Additionally, this position is supported by an information services specialist who assists with communication assignments and data import for the undergraduate office, and the role collaborates closely with colleagues in the Office of Student Information and Services Systems who provide similar support to Duke’s graduate and professional schools.

The systems and IT manager will work with Oracle’s PeopleSoft platform to create, test, and implement financial aid packaging plans and budgets, including the development of equations, budget formulas, and queries as well as the setup of system item types. The systems manager will serve as a liaison between the aid office and other technical representatives in the offices of admissions, registrar, student information services and systems, information technology, and numerous vendors. Additionally, the manager will oversee system testing and upgrades, database maintenance for endowment matching software and NCAA data transfers, recurring updates from federal and CSS Profile data imports, and maintenance of automated student checklists.  

The role of financial aid systems manager is a vital part of the financial aid team, with the ideal candidate demonstrating excellent project management, problem-solving, and communication skills. As the undergraduate aid office seeks to gain efficiencies, the systems manager will lead efforts in identifying areas for innovation, improvement, and collaboration. Additionally, the manager will spearhead security efforts in collaboration with colleagues in partner offices to ensure proper handling of data and student information. Finally, the systems manager will also work closely with compliance representatives in the aid office to coordinate the delivery of information for annual audits and reporting.  

Duke’s financial aid program is one of the most generous in the nation, committed to a need-blind admissions policy and meeting 100% of a student’s demonstrated financial need based on the CSS Profile application. Since Duke uses the CSS Profile to determine student eligibility, it will be imperative that the systems manager have (or gain) a deep understanding of the College Board’s Institutional Methodology, how it impacts student aid, and interacts with federal policies.

In addition to the technical aspects required of an IT professional tasked with overseeing the delivery of over $180 million of grant assistance annually, Duke is committed to recruiting and hiring team members who approach their work with empathy and compassion. At Duke, we see ourselves as matchmakers and not gatekeepers of financial assistance, and as such, the ability to communicate effectively with colleagues and University partners to ensure accurate delivery of aid resources is paramount. Finally, the shifting nature of aid policy and regulations will require the next systems manager to have ties to the broader IT and financial aid community and an established network of professional colleagues to ensure Duke keeps pace with best practices and system approaches.

The Systems and IT Manager will join a team of 25 financial aid and student loan staff members, including a supporting system team member, and will be responsible for:

  • Creating, testing, and implementing financial aid packaging plans
    • PeopleSoft packaging equation development and management
    • Item type setup and maintenance
  • Building student budgets
  • Maintaining and adding financial aid item types, student groups, and checklists
  • Importing, mapping, and maintenance of data delivery from the CSS Profile, data files, and ISIRs (10%)
  • Creating, editing, and auditing PeopleSoft queries
  • Working with the athletics aid coordinator to test, update, and run the data bridge to the NCAA system
  • Supporting and troubleshooting the endowment database matching tool
  • Serving as the IT liaison between the aid, SISS, OIT, admissions, and registrar offices to ensure coordinated and accurate data delivery
  • Interfacing with software vendors, including ORACLE, High Point, Perceptive Content, College Board, etc. on behalf of the aid office
  • Coordinating annual IT security meetings and ensure student and aid data comply with privacy protection regulations
  • Collaborating with central IT to order financial aid office IT equipment as needed
  • Interacting with individual staff members in the aid office to provide technical support for delivery of aid for special programs, such as international students, merit aid recipients, summer school aid packages, study abroad, and others
  • Collaborating with compliance staff as a leader in collecting data housed in software systems for annual and periodic audits


Minimum Requirements: 

Education: Work requires knowledge and skills generally acquired through completion of a Bachelor's degree program in mathematics, computer science, or a computer-related field. 

Experience: Work requires 4 years of progressive programming or database administration experience, with no fewer than 2 years of financial aid systems administration experience, particularly utilizing the PeopleSoft platform. Experience with the CSS Profile preferred. 

Job Information

  • Job ID: 64811838
  • Location:
    Durham, North Carolina, United States
    Full-time Remote Work Available If Desired In Any Of The Approved Locations, Approved Locations: North Carolina, Arizona, Hawaii, Illinois, Montana, Colorado, Massachusetts, New Jersey, Pennsylvania, California, Florida, Georgia, Maryland, New York, South Carolina, Tennessee, Texas, Virginia, Washington, DC, United States
  • Company Name For Job: Duke University
  • Position Title: Undergraduate Financial Aid Systems Manager (Database Analyst)
  • Job Function: Computer Sciences and Information Technology
  • Job Type: Full-Time
  • Job Duration: Indefinite
  • Min Education: Four-Year/Advanced Degree (B.A., M.A., and/or Ph.D.)
  • Min Experience: 3-5 Years
  • Required Travel: None

Please refer to the company's website or job descriptions to learn more about them.

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