Job Title: Vice President of Electronic Payment Services

Department: Electronic Payment Services

Reports To: Chief Financial Officer

FLSA Status: Exempt

Summary 

The Vice President of Electronic Payment Services will oversee and lead the payments and plastics department and ensure effective vendor oversite and sound risk management practices, profitability modeling and reporting, lead the invocation of payment products, services and channels. 

Essential Duties and Responsibilities include the following. Other duties may be assigned. This job description in no way implies that the duties listed here are the only ones that the employee can be required to perform. The employee is expected to perform other tasks, duties and trainings as dictated by their supervisor/manager.

Vice President Duties

• Serve as a strategic leader responsible for setting and guiding the vision, priorities, and performance standards for the assigned functional area in alignment with the credit union's enterprise goals.
• Actively contribute to cross-departmental initiatives and collaborate with executive leadership to ensure consistency, integration, and alignment across business units.
• Exercise significant decision-making authority on matters that impact departmental performance, member experience, regulatory compliance, and long-term sustainability.
• Drive organizational success through leadership in innovation, operational excellence, member service, and staff development, with a focus on measurable outcomes and long-term growth.
• Lead and develop senior-level managers, including AVPs and department heads, fostering a high-performance culture, accountability, and professional growth across teams.
• Develop, implement, and oversee policies, practices, and strategic plans that improve service delivery, efficiency, and member value within the credit union's mission and regulatory framework.
• Correct and minimize findings from various internal and external audits and exams to maintain high compliance standards
• Develop, implement, and manage department process improvements, service level standards, projects, risk assessments, departmental goals, and profitability consistent with overall Credit Union strategic initiatives
• Act as a primary liaison with third party vendors and assist with vendor management, including but not limited to, collecting due diligence, negotiating contracts, monitoring vendor performance and costs and identifying new vendors
• Compile and report department metrics for Senior Management. 

Supervisory

• Responsible for the direct supervision, hiring, training, development, timecard, performance reviews, huddles, and one-on-one coaching meetings of department staff.
• Mentor, coach and train employees in a psychology safe environment
• Monitor and analyze staff performance including, quality of service, transaction volume, errors, and member wait time. Uses this information to make appropriate staffing and service recommendations.
• Review and recommend process changes to increase efficiency and better serve the member
• Participate in community and RGCU outreach/events
• Act as a back up to staff when needed 

Electronic Payment Services Department

• Assist and review VISA reporting, VISA rate updates, Co-Op and JHA reporting. Ensure files and data are correct and accurate, programming and automation is running as scheduled (ACH, Debit and Credit Cards, Wires, etc.)
• Research fraudulent activities that affect the credit union. Provide timely reports to senior management concerning what occurred and how it could be mitigated in the future
• File bond claims related to plastic card loss
• Accurately oversee the performance of OFAC for all payment transactions such as IATs and wire transactions
• Operationalize current payment platforms/products/services
• Innovate new payments platforms/products/services

Member Service

• Come to work every day with a member focused, passionate, and dedicated mindset
• Approach ever member situation from a caring, helpful, and openminded position
• Proactively approach issues and offer creative solutions that will make doing business with RGCU easier
• Assists in any other areas as directed by the CFO, Senior Management and/or President/CEO.
• ACH Accurately perform OFAC for all IAT transactions. Ensure fraudulent ACH transactions are mitigated to the best extent possible.
• Wires Ensure that OFAC is accurately performed on all wires and that all Red Flags are mitigated.
• Ensure that all accounts, loans, and transactions are reviewed for the appropriate red flags.
• Report all suspicious activity to the Risk Management department via the compliance group email.

Supervisory Responsibilities                  

Manages the Electronic Payment Services Manager. Is responsible for the overall direction, coordinator, and evaluations of these employees. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems; processing timecards; creating and managing schedules.

Competencies                  

To perform the job successfully, an individual should demonstrate the following competencies:

Analytical - Synthesizes complex or diverse information; Collects and researches data; Uses intuition and experience to complement data; Designs work-flows and procedure.

Innovation - Displays original thinking and creativity; Meets challenges with resourcefulness; Develops innovative approaches and ideas; Presents ideas and information in a timely manner that gets others' attention.

Critical Thinking - The process of actively and skillfully using a set of core skills - analysis, evaluation, inference, deductive reasoning, and inductive reasoning - to process and generate information and beliefs.

Organizational Relationships - Executes directions and plans received from manager independent of likes and dislikes in a confident and positive manner. Accepts criticism and feedback from management with minimal defensiveness. Demonstrates skill in communicating with others orally. Provides information and assists others when needed. Shows appropriate assertiveness in expressing and advocating points of view. Writes reports and memos that are clear, professional, and useful.

Planning/Organizing - Prioritizes and plans work activities; Uses time efficiently; Plans for additional resources; Sets goals and objectives; Organizes or schedules other people and their tasks; Develops realistic action plans.

Qualifications 

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience                  

Experience- 5 to 10 years related experience.

Education- 4-year college degree or Specialized course of study OR 10 years related experience.

Language Skills                  

Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.  Ability to write reports, business correspondence, and procedure manuals such as Standard Operating Manuals (SOPs).  Ability to effectively present information and respond to questions from groups of managers, clients, members, and the general public.

Mathematical Skills                  

Ability to calculate figures and amounts such as discounts, interest, amortizations, proportions, percentages, cash flow, net present values, and depreciation.  Ability to apply concepts of basic algebra and arithmetic.

Reasoning Ability                  

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Computer Skills                  

To perform this job successfully, an individual should have knowledge Symitar's; Microsoft Excel Spreadsheet software and Microsoft Word Processing software.

Physical Demands 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is regularly required to sit and use hands to finger, handle, or feel. The employee is frequently required to reach with hands and arms and talk or hear. The employee must frequently lift and/or move up to 25 pounds. 

Work Environment 

The work environme­­nt characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually noisy.