Description

It's no exaggeration that you are the lifeline connecting patients and guests with the immediate help they need. Whether operating the hospital switchboard or relaying calls via intercom paging, you are calm, knowledgeable and efficient. You are a wealth of knowledge, announcing hospital Codes and Conditions, monitoring and responding to emergency panels (fire, gas, etc.), and updating patient and provider information. If you work well in an often hectic environment, and you want to share your interpersonal skills with a community that thrives to make life better for others, we invite you to consider this opportunity.

Operates hospital switchboard, overhead intercom paging and text/phone pagers to relay incoming, outgoing and interoffice calls.   Triages emergency calls and routes them to appropriate personnel. Facilitates and coordinates communications within the hospital as well as between the hospital and the community. Announces all hospital Codes and Conditions, monitors and responds to emergency panels including fire, gas and call systems. Assists in verifying and updating patient information (mail returns) and provider database information. Manages input of physician on-call schedules in both paper and electronic systems.

Education:

High school graduate or equivalent.

Experience:

Six months customer service working in a fast paced, rapid call and/or multi-tasking environment experience required.  Receptionist/Operator multi-line phone and/or software driven system required.  Electronic database input and management experience preferred. Knowledge of medical terminology preferred.

Previous experience in a health care environment or training program desired.

Skills: 

Demonstrated ability to communicate clearly in the English language.

Ability to work efficiently with minimal supervision, exercising independent judgment within stated guidelines.

Demonstrated effective interpersonal skills which promote cooperation and teamwork.

Ability to withstand varying job pressures and organize/prioritize related job tasks

Excellent public relations skills and demonstrated ability to communicate in calm, succinct, business-like manner.

Ability to identify alternative means of communication as needed.

Ability to deal with people in emergency and/or stressful situations.

Ability to adapt to change.

Net typing of 40 wpm and PC Based computer skills.

Familiarity with 10 key.

Familiarity with multi-line telephone system or software program.

Familiarity with the health care environment in a hospital and clinic setting.

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