Description

Application Administrator / Application Support Specialist
Contract Role | Immediate Start | Sydney CBD Hybrid

We are currently seeking an experienced Application Administrator / Application Support Specialist to join a busy and collaborative technology team supporting a broad range of critical business applications.

This is a hands-on applications support role suited to someone with 3-5 years of experience who can hit the ground running in a fast-paced environment. The successful candidate will work across approximately 40 business applications, including both COTS and internally developed .NET applications.
The Role
You will be responsible for providing Level 2/3 application support, managing escalated incidents, coordinating with third-party vendors, and supporting ongoing system administration activities across a complex applications environment.

Working within a close-knit team of 7, you'll contribute to maintaining business-critical systems while collaborating with internal stakeholders and external suppliers to resolve technical issues efficiently.
Key Responsibilities

• Manage and resolve escalated application incidents within agreed service levels
• Coordinate and manage third-level escalations with external vendors and suppliers
• Support and administer a broad range of business applications
• Assist with user account management and access administration
• Support SQL Server, IIS, and Azure-based environments
• Produce customised reports and system support documentation
• Participate in testing activities and deployment support
• Coordinate software upgrades and system changes
• Maintain licence allocation and utilisation records

Skills & Experience

• 3-5 years' experience in Application Support / Systems Administration
• Strong experience supporting applications environments (not desktop or Windows support)
• Recent experience with:
  • MS SQL Server
  • IIS
  • Azure technologies (highly desirable)
• Experience managing Level 2/3 incidents and vendor escalations
• Exposure to COTS and/or .NET-based applications
• Strong communication and documentation skills
• ITIL certification or equivalent experience highly regarded
• Relevant IT degree preferred

Working Environment

• Hybrid working arrangement - 2 days onsite per week (Mondays or Wednesdays & Thursdays)
• Standard business hours (9am-5pm) with occasional planned after-hours work
• Friendly and collaborative team environment with strong camaraderie

Important Information

• Immediate start required - candidates must be available to commence from 1 June or have a maximum 1-week notice period

If you're an experienced Applications Support professional looking for your next contract opportunity, apply now.