Description
Program Manager
Strategic Resources, Inc. (SRI) is an international, ISO 9001/20000/27001 Certified, CMMI Level 3 Rated full-service provider with more than 38 years of experience in the Federal, Military, and Commercial Marketplaces. SRI is seeking a committed and passionate Program Manager to join the SRI Team!
Overview: The Army’s Transition Assistance Program (TAP) Services program supports transitioning Service Members’ entitlements to transition services and counseling covering matters of education, vocational rehabilitation, and civilian occupation employment assistance.
The TAP Program Manager (PM) is responsible to the Transition Director for the efficient and effective execution of the Transition contract. The Program Manager serves as the overarching leader of the company’s employees and will work closely with the Contracting Officer’s Representative, Government Representatives, and Transition Headquarters Staff to ensure the proper execution of the transition contract. The PM and shall be onsite at Fort Knox, KY Human Resources Command Headquarters, from 0800-1600 Monday thru Friday except on Federal holidays, when executing Government authorized travel, or when the government facility is closed for administrative reasons.
Tasks & Responsibilities:
- Serve as the Contactor’s primary point of contact with the government and manage all contract operations at the Headquarters level.
- Manage contractor program and project teams for optimal program effectiveness.
- Provide operational expertise and oversight of the Program Management Office (PMO).
- Direct and manage PMO actions for day-to-day TAP functions to ensure all contract requirements are met Conduct command level briefings to government personnel and TAP stakeholders.
- Implement and provide guidance to PMO staff on TAP policies and processes.
- Collect, analyze, and deliver centralized reports.
- Ensure staffing of all sites.
- Maintain the VOW/CRS compliance and all TAP files.
- Lead continuous process improvement efforts.
- Initiate immediate reach back to corporate assets.
- Plan and accomplish goals.
- Achieve TAP quality, cost, and availability goals.
Required Skills, Education, Experience & Abilities:
- Master’s degree in business administration or related field.
- Project Management Professional (PMP) certification(current and verifiable).
- Program Management Professional (PgMP). Required within six (6) months of hiring.
- A minimum of five (5) years of relevant experience, which must have been obtained within the last fifteen (15) years, in the following areas: Managing large scale global operations in organizations with 200 or more employees and supporting large robust dispersed customer bases.
- Tailoring, implementing, and modifying proactive and responsive customer satisfaction practices serving a diverse customer base.
- Assessing and implementing emerging technologies or business practices that increase efficiency, improve customer service, and decrease cost.
- Utilizing data analytics to develop status reports, decision points, and inform future processes.
- Strategically communicating and marketing program objectives, benefits, and results to customers and stakeholders.
- Analyzing Government regulatory guidance to inform day-to-day operating practices and management decisions.
- Applicants must successfully undergo a background investigation (National Agency Check).
- Must be U.S. Citizen.
Preferred Qualifications:
- Strong working knowledge of TAP and program requirements.
This job description is intended to outline the general nature and level of work being performed. It is not intended to be a comprehensive list of all responsibilities, duties and skills required of the position. Additional tasks may be assigned as needed.
