Job Details

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Business Analyst - ITSM

Virtusa Corporation

Dubai, United Arab Emirates

(on-site)

Posted 5 days ago

Job Type

Full-Time

Description

Experience 10 years in Business Analysis - IT Service Management roles.

Frameworks Strong foundational knowledge of ITIL v3 or ITIL 4 frameworks. Experience in Implementation of ITSM, ITIL frameworks

Tools Proficiency or Experience in Implementation with enterprise-grade ITSM platforms and reporting tools - Jira or ServiceNow or equivalent ITMS tools

Soft Skills Exceptional stakeholder management, conflict resolution, and written/verbal communication skills under pressure

Requirement Gathering Translate business needs into actionable technical requirements and user stories for ITSM platforms (e.g., ServiceNow or Jira Service Management).

Deep understanding of the Incident Lifecycle Management, Problem Management
Project planning
Risk and Issue Management
Stakeholder management and Governance

Job ID: 84607251

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Job Location

Median Salary

Net Salary per month

$3,956

Cost of Living Index

62/100

Median Apartment Rent in City Center

(1-3 Bedroom)

$2,398 - $4,410

Safety Index

84/100

Utilities

Basic

(Electricity, heating, cooling, water, garbage for 915 sq ft apartment)

$147 - $408

High-Speed Internet

$64 - $123

Transportation

Gasoline

(1 gallon)

$3.14

Taxi Ride

(1 mile)

$1.09

Data is collected and updated regularly using reputable sources, including corporate websites and governmental reporting institutions.