Description

Join Regulatory Event & Compliance Operations within Consumer and Community Banking Operations, ensuring strong KYC/CIP execution.
Lead a high-performing team supporting Retail, Commercial, and Small Business banking customers with a risk-first mindset.

As a KYC Operations Team Manager within Regulatory Event & Compliance Operations, Consumer and Community Banking Operations, you oversee a team of non-exempt KYC Specialists to ensure consistent execution of KYC/CIP standards. You lead day-to-day operations, coach performance, and manage escalations while meeting productivity and quality goals. You strengthen risk and control outcomes by driving process improvements, quality assurance, and ongoing readiness for audits and RCSAs.

Job Responsibilities

• Lead day-to-day management of KYC Specialists by coaching, developing, and providing ongoing performance feedback.
• Manage staffing actions including selection, promotion input, performance management, discipline, and termination for the assigned team.
• Monitor individual performance trends over time and ensure team productivity and quality goals are consistently met.
• Resolve internal and external customer inquiries and escalations by defining issues, analyzing impacts, and addressing service gaps.
• Perform quality assurance reviews of KYC outputs, document findings, and deliver timely, objective feedback and corrective actions.
• Drive process improvements by identifying root causes, implementing process changes, and interpreting information to better protect the firm.
• Proactively escalate potential issues to management and Compliance and participate in RCSAs to confirm controls mitigate risk and pass audits.

Required qualifications, skills and capabilities

• Graduate with 4+ years of experience, including data processing and minimum 3 years of people management
• Demonstrated ability to develop, coach, motivate, and lead teams through continuous communication and feedback
• Strong capability to analyze, prioritize, solve problems, and execute viable solutions using data and sound judgment
• Proficiency with mainframe and PC-based systems and strong MS Office skills; strong communication and presentation skills

Preferred qualifications, skills and capabilities

• Experience in AML, Compliance, Fraud, KYC, or Operational Risk
• Knowledge of banking products across customer segments (Retail, Commercial, Small Business)
• Proven leadership in process and organizational change and implementing operational improvements
• Demonstrated comfort with ambiguity and ability to adapt effectively to change

Candidates should be flexible to work in night shifts (timings might vary according to process requirements)

About Us

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

About the Team

\n Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.\n
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\n We are here to help you manage your money with checking, savings and credit cards, combining the latest banking technology with comprehensive solutions to meet the financial needs of nearly half of U.S. households.\n