Description

Examples of Duties:

• Install, maintain, update, and troubleshoot landline phones, and other communications related equipment.
• Provide technical support for radio systems, dispatch related equipment, telephony systems, and associated infrastructure. 
• Diagnose system outages or degradations, determine root cause, and implement corrective actions to restore service in a timely manner.
• Maintain accurate inventories, databases, and records for radios, communications equipment, system configurations, and assignments.   
• Review and process invoices received by vendors.
• Serve as technical liaison with vendors, carriers, manufacturers, and stakeholders to ensure reliable operations of communications systems .

Requirements

Minimum Requirements:

• Minimum of two years' experience in supporting communications systems in public safety or emergency services environment.
• Minimum OPAC score of 80% and Wonderlic score of 18.
• Ability to type 25 correct wpm.
• Associate's degree or a comprehensive representation of equivalent work-related experience in Electronics, Telecommunications, or Information Technology preferred.

Position Requirements:

• Knowledge of public safety communications theory, radio and telecommunications principles, and applicable regulations.
• Ability to maintain inventory accounting records and other administrative record.
• Ability to communicate clearly and concisely, both orally and in writing. 
• Work flexible hours/days when needed to complete assignments or respond to emergencies. To include after-hours support.
• Ability to maintain inventory accounting records and other administrative records
• Experience coordinating with vendors, manufacturers, carriers, and service providers to support public safety communications systems.
• Experience administering, maintaining, and troubleshooting mission-critical communications systems, including but not limited to VoIP, PBX, Radio, Dispatch-Related, and supporting infrastructure