Description

Posting Details

Posting Number

S15694P

Working Title

IT Professional Asst (PT)

Department

EITS-Client Services

About the University of Georgia

Chartered by the state of Georgia in 1785, the University of Georgia is the birthplace of public higher education in America and is the state's flagship university (https://www.uga.edu/). The proof is in our more than 240 years of academic and professional achievements and our continual commitment to higher education. UGA is currently ranked among the top 20 public universities in U.S. News & World Report. The University's main campus is located in Athens, approximately 65 miles northeast of Atlanta, with extended campuses in Atlanta, Griffin, Gwinnett, and Tifton. UGA employs approximately 3,100 faculty and more than 7,700 full-time staff. The University's enrollment exceeds 41,000 students including over 31,000 undergraduates and over 10,000 graduate and professional students. Academic programs reside in 19 schools and colleges, including our newly established School of Medicine.

About the College/Unit/Department

College/Unit/Department website

eits.uga.edu

Posting Type

External

Retirement Plan

TRS

Employment Type

Employee

Benefits Eligibility

Non-Benefits Eligible

Full/Part time

Part Time

Work Schedule

Additional Schedule Information

This is a part-time position for up to 19 hours per week, including mandatory Sunday hours from 1:30 p.m. to 6:30 p.m.

Advertised Salary

$16.923

Posting Date

09/02/2026

Open until filled

Yes

Closing Date

Proposed Starting Date

09/14/2026

Special Instructions to Applicants

• Please provide name and contact information for three professional references
• This is a part-time, on-site position
• This position is not eligible for work authorization sponsorship.

Location of Vacancy

Athens Area

EEO Policy Statement

The University of Georgia is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to age, color, disability, genetic information, national origin, race, religion, sex, or veteran status or other protected status. Persons needing accommodations or assistance with the accessibility of materials related to this search are encouraged to contact Central HR (hrweb@uga.edu).

USG Core Values Statement

The University System of Georgia is comprised of our 25 institutions of higher education and learning, as well the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 08.02.18.01.02.

Additionally, USG supports Freedom of Expression as stated in Board Policy 06.05 Freedom of Expression and Academic Freedom.

Position Information

Classification Title

IT Technical/Paraprofessional/Professional

FLSA

Non-Exempt

FTE

0.475

Minimum Qualifications

Requires technical knowledge in the field acquired through an apprenticeship, a 2-year degree, or professional certificate. Please contact your Human Resources office for an evaluation of education/experience in lieu of the required minimum qualifications.

Preferred Qualifications

Experience in providing front-end Tier One support.

Position Summary

The EITS Help Desk provides tier 1 support to University of Georgia Faculty, Staff, and Students on a variety of EITS products. These products include UGAMail, MyID, eLC, UGA and several other applications. This position will be a public facing support personnel. This will include engagement through phone, chats, tickets, and walk-ins.

Knowledge, Skills, Abilities and/or Competencies

Knowledge of IT processes, functions, best practices and procedures. Excellent written and verbal communication skills and critical thinking skills.

Physical Demands

Sitting at PC workstation for protracted periods using keyboards, mouse, and telephone.

Is driving a responsibility of this position?

No

Is this a Position of Trust?

Yes

Does this position have operation, access, or control of financial resources?

No

Does this position require a P-Card?

No

Is having a P-Card an essential function of this position?

No

Does this position have direct interaction or care of children under the age of 18 or direct patient care?

No

Does this position have Security Access (e.g., public safety, IT security, personnel records, patient records, or access to chemicals and medications)

Yes

Credit and P-Card policy

Be advised a credit check will be required for all positions with financial responsibilities. For additional information about the credit check criteria, visit the UGA Credit Background Check website.

Background Investigation Policy

Offers of employment are contingent upon completion of a background investigation including, a criminal background check demonstrating your eligibility for employment with the University of Georgia; confirmation of the credentials and employment history reflected in your application materials (including reference checks) as they relate to the job-based requirements of the position applied for; and, if applicable, a satisfactory credit check. You may also be subject to a pre-employment drug test for positions with high-risk responsibilities, if applicable. Please visit the UGA Background Check website.

Duties/Responsibilities

Duties/Responsibilities

First-tier Technical Support:
Provides 1st-tier technical support for UGA faculty, staff, and students for enterprise-wide systems (such as MyID, UGAMail, eLC, etc). Facilitate communication between Help Desk personnel and higher tier consultants on complex technical issues. Serve as natural escalation point for complex technical issues that other first tier support agents cannot resolve.

Percentage of time

75

Duties/Responsibilities

Technical Writer:
Assists in managing maintenance, development of internal and external knowledge resources (i.e. the EITS Help Desk website and internal documentation).

Percentage of time

15

Duties/Responsibilities

Public Outreach:
Facilitate the coordination of and volunteer for EITS public outreach events including the Computer Health and Security Fair and summer orientation.

Percentage of time

10

Contact Information

Recruitment Contact

Contact Details

For questions concerning this position or recruitment progression, please refer to the Recruitment Contact listed below.

Recruitment Contact Name

Jake Thaxton

Recruitment Contact Email

Jacob.Thaxton@uga.edu

Recruitment Contact Phone

Posting Specific Questions

Required fields are indicated with an asterisk (*).

Applicant Documents

Required Documents

1. Resume/CV
2. List of References with Contact Information

Optional Documents

1. Cover Letter